South West London and St George's Mental Health NHS Trust
Family Liaison Lead
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Family Liaison & Governance Officer
We are seeking an experienced and compassionate Family Liaison & Governance Officer to join the Trust on a part-time basis, in a trust-wide position sitting within the Nursing and Quality Directorate. This is a unique and influential role that combines patient safety, governance expertise, and family-centred support following serious patient safety incidents and unexpected deaths.
About the Role
The Family Liaison & Governance Officer will work as part of the Quality Governance Team, and will function as the Trust’s lead specialist in family liaison and relational patient safety practice, providing expert advice and support to support families, friends, and carers through the difficult process of an investigation into an unexpected death or significant patient safety incident which has occurred within a service provided by the Trust, promoting equality, diversity, and inclusion in all aspects of service delivery.
Responsibilities
- Support the Associate Director of Quality Governance & Risk, Head of Quality Governance, patient safety colleagues, and service lines, with the overview and coordinating function for leading and developing the Trust approach to supporting families, friends, and carers post a patient safety incident.
- Lead and contribute to the local delivery of the Patient Safety Incident Response Framework and Learning from Patient Safety Events, ensuring we meet system-wide and national requirements and expectations particularly around the engagement of those affected following a significant incident.
- Work across the Trust and with external partners, including Coroners, legal representatives, and healthcare providers, to help shape and embed a culture of learning, transparency, and continuous improvement in line with the Patient Safety Incident Response Framework (PSIRF) and Duty of Candour requirements.
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Requirements
- Skills and significant expertise and experience in patient safety, governance, risk management, or complex case management.
- Exceptional communication skills and the emotional intelligence required to support people through distressing and sensitive situations.
Benefits
- Flexible working and career development.
- A variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
About Us
We are proud to belong at South West London and St George’s Mental Health NHS Trust. We have expert services, a rich history, and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
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This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti-racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
Contact
For further details / informal visits contact:
- Name: Charlie Young
- Job title: Associate Director of Quality Governance
- Email address: Charlie.Young@swlstg.nhs.uk
- Telephone number: 00000000000
Unless expressly stated in the job advert, this role is not subject to sponsorship. Please be advised that all offers of employment are subject to evidence of right to work in the UK.
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