Information and Services

• Manage a database of families who we support, collect essential data, and ensure this is inputted into Children with Cancer UK’s database systems and provide analysis.
• Build up a good knowledge of childhood cancer – keeping up to date with knowledge and trends.
• Guide families to the support and information available to them, identifying opportunities to further improve our service offering and escalating to the relevant teams.
• Devise tools to market CwC UK’s Family Welfare offering, including the rollout of new services.

Patient & Public Involvement and Engagement

• Devise tools to market CwC UK’s Family Welfare offering, including the rollout of new services.
• Building and defining the role/objectives of a unit of patients and their families who have been impacted by childhood cancer and defining a remit for this group within the context of the charity.
• Ensuring the patient voice is integrated across functions – research, marketing, fundraising, etc.
• Creating opportunities to convene this community via the charity’s activities such as grant calls, research events, and fundraising events.

Cross-team Collaboration

• Ensure Children with Cancer UK policies and procedures (including safeguarding), are always upheld, and a high quality and personal service is delivered.
• Work closely with the Retreat and Operations Manager based in Yorkshire to help increase sign-ups to the newsletter and create onward journeys.
• Contribute to the culture of the organisation, actively supporting wider organisational activities including attendance at key fundraising events such as the gala and London Marathon.
• Work in accordance with the organisation’s Vision, Mission, and Values and all policies and procedures.
• Support a culture of care for the team, volunteers, and the families that we work with, including appropriate responsibility for safeguarding. Follow the organisation’s safeguarding policy and procedures at all times.

Person Specification

Essential Experience

• Knowledge and experience of direct work with parents and carers, children and young people, and/or families.
• Understanding of Safeguarding for children and vulnerable adults. Willing to be trained and be part of the Safeguarding Team.
• Good working knowledge of Microsoft Office.
• Working knowledge of Salesforce and Marketing Cloud preferred.

Desirable Experience

• Possible ‘lived experience’ of childhood cancer.

Essential Skills and Attributes

• Excellent listening skills.
• Excellent interpersonal and communication skills.
• Ability to work both independently and as a member of a team.
• Excellent organizational and time management skills.
• Strong networking and relationship-building skills.
• Ability to work hours in a flexible way, including evenings and weekends to meet needs.
• Committed to working hard in an inclusive environment and wanting to make a positive difference to the families we support.
• You will have a genuine interest in building supportive relationships and helping people; you understand processes of grief, loss, and change - and how best to help others deal with its impact.
• A warm, inclusive approach to achieving goals quickly and correctly.
• Practical and people-oriented.
• Seamless partnership working, excellent communication, and stakeholder engagement.

Equality, Diversity, and Inclusion

At Children with Cancer UK, we value diversity, and we are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. The statements are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required for this position.

How to Apply

Please submit your CV and cover letter as one document, e.g., PDF or Word document. All applications will be reviewed and considered by a member of our team, and those applicants who appear to match our requirements will be contacted. Advertisement will close by Sunday, the 1st of November 2026. Please note this role is Hybrid with 3 days in our office based in London.

Use of Artificial Intelligence (AI)

The charity recognises that candidates may use Artificial Intelligence tools to support aspects of the recruitment process. Candidates may use AI tools for research, preparation, or to support written applications; however, all submitted work must accurately represent the candidate’s own skills, experience, and suitability for the role.

Candidates should disclose if AI has been used in preparing application materials or completing any assessment activity. Failure to appropriately disclose significant use of AI-generated content may impact the recruitment process.

You must be eligible to work in the UK to apply for this vacancy.