Cornwall Council
Family Navigator
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The Service & Team
Based within our Best Start in Life Family Hubs and under the line management of the Area Family Hub Coordinators, Navigators will be part of, and contribute to the Early Support offer. Through partnership working with health, education, social care, and voluntary sector services, the team aims to improve outcomes for children and families, reduce barriers to learning and development, and ensure every child has the best start in life.
The Role
The postholder will help families navigate services including Best Start in Life, child and family health, infant feeding, parenting support, early years, Early Support, emotional wellbeing, voluntary and community sector provision, education, employment and training advice. The role will strengthen the Family Hub principles of access, connection and relationships by reducing barriers, improving service coordination and supporting families to feel informed, listened to and confident to engage. The role holder will work closely with professionals across the Best Start in Life, Family Hub and Healthy Babies offer, Health, Early Years and education professionals, the Inclusion and SEND service and the Voluntary and Community sector to ensure effective, proactive support to families. The role holder will be on the front line of communication, arranging face-to-face meetings with families. They will meet families through inclusive practice, activities and universal services along with more targeted support services. In liaison with colleagues across a wide range of services this role holder will ensure the information and advice is accurate and kept up to date and will source where appropriate and available, distribute any leaflets, documents, links, numbers to services, activities and opportunities as required. This will also include communicating with families and services with regard to follow ups, enquiries, actioning calls and email enquires as one of the first point of contact along with any other appropriate duties as requested by your line manager.
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This is a fixed term position for 2 years, roles are available across the West, Mid and East Family Hubs with full and part time positions available, full time would work across 2 hubs in a geographical area.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
This position will be subject to an enhanced criminal record disclosure check.
Working Pattern
18.5 hours per week Mon-Fri
What you’ll need to succeed
- Level 3 qualification or equivalent in child development or relevant field
- Knowledge of child development, inclusion, and SEND within the early years.
- Experience of working with children and their families.
- Strong communication, relationship-building, and multi-agency working skills.
- Ability to provide advice, coaching, and practical support to practitioners and parents.
- Understanding of the Early Years Foundation Stage (EYFS), SEND legislation, and family-centred approaches.
Please read the role profile for the full details of this role attached below in this advert.
What you’ll get in return
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
- a competitive salary.
- a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
- a generous annual leave entitlement with the potential to purchase additional leave.
- a national award-winning employee health and well-being programme
- Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services
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Additional Information
Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
The full role profile is attached here - Family Navigator Role Profile https://www.cornwall.gov.uk/media/mrujorki/2850-family-navigator-rp-1.pdf
We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role please contact: velichka.colman@cornwall.gov.uk, zoe.woods@cornwall.gov.uk or luisa.scott@cornwall.gov.uk
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process.
Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
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