London Borough of Havering
Family Navigator
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Family Navigator
Grade 5
Salary: £35,520 - £38,739 per annum
Starting Well Service | Family Hubs and Children's Centres
Are you passionate about supporting families, building community connections and ensuring children receive the best possible start in life?
We are seeking an enthusiastic and proactive Family Navigator to join our growing Family Hubs team. This exciting role forms part of the Department for Education's Best Start in Life and Family Hubs Initiative, which aims to improve outcomes for babies, children and families through integrated services, early intervention and accessible community support.
As a Family Navigator, you will play a vital role in connecting children, young people and families with the services and support they need. Working across Havering's Family Hubs and Children's Centres, you will build trusted relationships with families, help them overcome barriers to engagement and ensure they can access the right support at the right time.
About the Role
As part of Havering's Starting Well Service, you will support the delivery of the Best Start for Life Offer, helping families access universal, targeted and specialist services that improve outcomes and reduce inequalities.
Working directly with families and alongside professionals from education, health, social care and the voluntary sector, you will provide practical support, information, guidance and signposting. You will also undertake community outreach to engage families who may be isolated, vulnerable or facing additional challenges.
This is a rewarding opportunity to make a direct impact on the lives of children and families while contributing to a borough-wide commitment to early intervention, prevention and family-centred practice.
Key Responsibilities
The Family Navigator will:
- Build trusted relationships with children, young people and families across Havering's communities.
- Undertake targeted outreach and engagement with families who may be isolated or experiencing additional challenges.
- Support families to access Family Hub, Family Help, health, education and community services through effective signposting and practical guidance.
- Help identify and overcome barriers that prevent families from accessing support and services.
- Develop strong partnerships with community organisations, schools, early years settings, health providers, faith groups and voluntary sector organisations.
- Support the delivery of services that improve outcomes for children and families and reduce inequalities.
- Gather feedback from families and communities to support service development and identify emerging needs.
- Maintain accurate records and contribute to monitoring and evaluating service impact.
- Work in accordance with safeguarding, information governance and health and safety requirements.
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About You
We are looking for someone who is organised, empathetic and passionate about improving outcomes for children and families.
You will:
- Hold an NVQ Level 2 qualification or above in Early Years, Health and Social Care, Youth Work, Advice and Guidance or a related field, or have equivalent relevant experience.
- Have experience of supporting children, young people and families within community, education, health or voluntary sector settings.
- Have experience of working collaboratively with professionals and multi-agency partners.
- Demonstrate an understanding of the Best Start for Life agenda and services that support children and families.
- Have knowledge of safeguarding and child protection practices.
- Be skilled in engaging families from a range of backgrounds and communities.
- Have excellent communication, listening and relationship-building skills.
- Be highly organised and able to manage competing priorities effectively.
- Be committed to inclusion, confidentiality and delivering high-quality support to families.
Why Join Us?
This is an exciting opportunity to join a dedicated and supportive team working at the heart of Havering's Family Hubs programme. As a Family Navigator, you will help families access vital support, strengthen community connections and contribute to the delivery of the DfE Best Start in Life and Family Hubs Initiative.
If you are passionate about working with children and families, committed to reducing inequalities and motivated to make a lasting difference in your community, we would love to hear from you.
Join us in delivering the vision of the DfE Best Start in Life and Family Hubs Initiative, ensuring every family can access the support they need, when they need it, and every child has the opportunity to thrive from the very beginning of their journey.
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For an informal discussion about the post, please contact Natalie.Browne@havering.gov.uk
The closing date for the receipt of applications is 01/09/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Please view Job Profile here
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering here.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Find out why you should work for Havering Council here.
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