Coles Funeral Directors
Family Support Administrator
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Company Description
At Coles Funeral Directors, we provide compassionate, reliable support to families during some of life’s most difficult moments. As an independent, family-run business, we focus on delivering personal, thoughtful funeral care tailored to each individual’s wishes. Our professionally trained team manages every detail, from legal paperwork to memorial arrangements, ensuring services are carried out with dignity, care, and respect. We serve the diverse communities of Cardiff and South Wales, not only through our funeral services but also through charitable initiatives that create a positive impact. Guided by our promise to be there every step of the way, we strive to offer comfort, professionalism, and reassurance to those we support.
Salary: Starting at £27,000 pro rata, with an increase following successful completion of the probationary period
Hours: One full-time position and two part-time positions (3–4 days per week)
Role Description
- To be an ambassador for the Coles Brand ensuring an impeccable service for our customers.
- To provide a warm, empathetic, approachable, and serene experience for every single customer.
- To sustain a good working relationship with key partners in the delivery of our service to meet our customers’ expectations.
- To promote and drive the business forward.
- To assist and support our families the ‘Coles Way.’
- To coordinate Front of House operations in order to fulfil the overall service requirements.
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Essential Job Functions
- To ensure that policies, systems, and processes are followed according to the operations manual.
- To assist and participate in the delivery of front of house key functions, to include: customer enquiries, receiving of visitors, and general administration.
- To collaborate with Funeral Directors and other key departments in the facilitation of funeral administration, to include: estimates, confirmations, funeral accounts, obituary notices, funeral stationery, processing of donations, flower orders, etc.
- To follow up on and maximise on all new business opportunities to include: new funerals, pre-paid plans, memorial stones, and after care products.
- To receive, process, and properly record all financial transactions and customer data in a safe and secure manner.
- To ensure that the Funeral Home is always presented in the highest possible standard.
- Participate in out of hours viewing duties and telephone on-call rota as required.
- To provide administration cover at all company locations.
- Any other duties that supervising manager deems necessary in order to meet the needs of the business.
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Essential Requirements for the Role
- Empathetic and compassionate manner.
- Full discretion required due to the confidential and sensitive nature of the business.
- Immaculate personal presentation and hygiene.
- Good interpersonal skills.
- Excellent administrative and IT skills.
- Positive, respectful, and approachable attitude.
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