Prison Advice and Care Trust (Pact)
Family Support Team Manager
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Salary: £32,452.50 FTE, including market supplement (pro rata: £19,471.50 actual per annum)
Location: HMP Belmarsh
Working pattern: Part time, permanent — 22.5 hours per week, on a rota including regular weekend work
Role Overview
Pact is looking for a Family Support Team Manager (known internally as a Family Engagement Manager) to lead our visitor centre services at HMP Belmarsh. This is a hands-on management role at the heart of family engagement work, overseeing the prison's booking line, family visit catering, children's play sessions, and a range of family-focused interventions. You'll also support families' access to secure video visits and work closely with our subcontractors in the Visits Centre.
What You'll Be Doing
- Managing the visitor centre provision at HMP Belmarsh
- Overseeing the prison's booking line service
- Coordinating family visit catering services
- Facilitating play sessions for children during family visits
- Delivering family-focused interventions, including homework clubs, special visits and themed family days
- Supporting families' access to secure video visits
- Coordinating with subcontractors operating in the Visits Centre
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What You'll Bring
- Demonstrable ability to coordinate a broad range of services
- Experience of working with families in a challenging multi-agency environment, ideally involving offenders and/or their families
- Strong organisational skills and the ability to manage a demanding workload
- Ability to contribute to the planning and development of Pact's family work
- Knowledge of safeguarding and child protection practices
- Strong interpersonal and communication skills, with the ability to build partnerships across agencies
What's On Offer
- Generous holiday allowance
- Contributory pension
- Free advice, information and counselling service
- Corporate eye care scheme
- Cycle to work scheme
- Season ticket loan
- Charity worker discounts
- Enhanced maternity package
- Wellness, inclusion and diversity groups
- Blue light card
- Access to training events to support your professional development
- A thorough induction process, with ongoing support from a friendly and experienced team
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Additional Information
This is a part-time, permanent post working 22.5 hours per week on a rota that includes regular weekend work.
Pact is an equal opportunity employer and welcomes applications from all backgrounds, including those with criminal convictions (appointment is subject to a risk assessment).
This role is subject to: a 6-month probationary period; verification of identity and right to work in the UK; satisfactory references covering a 3-year period; declaration of unspent criminal convictions (and, where relevant, a satisfactory risk assessment); Prison Vetting; and a Disclosure and Barring Service check. Please note that bankruptcy or County Court Judgements may affect vetting outcomes for prison-based roles.
Closing date: 8 November 2026. We reserve the right to close this vacancy early if sufficient applications are received, so early applications are encouraged.
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