Prison Advice and Care Trust (Pact)
Family Support Team Manager (Scale 2)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Family Support Team Manager (Scale 2)
Location: HMP Isis, Thamesmead, London
Salary: £32,452.50 FTE
Hours: 37.5 hours per week (rota with regular weekend work)
Contract: Permanent, full time
Closing date: 4 October 2026
We are offering an opportunity for the role of Family Support Team Manager (known as a Family Engagement Manager internally) at HMP Isis. In this role, you will oversee Pact's visitor centre services, including managing the prison's booking line service, family visit catering, play sessions for children during family visits, and family-focused interventions such as homework clubs, special visits, and themed family days. Additionally, you will support families' access to secure video visits and coordinate with our subcontractors in the Visits Centre.
Key Responsibilities
- Manage the visitor centre provision at HMP Isis
- Oversee the prison's booking line service
- Coordinate family visit catering services
- Facilitate play sessions for children during family visits
- Implement family-focused interventions, including homework clubs, special visits, and themed family days
- Support families' access to secure video visits
About You
To thrive in this role, you should possess:
- Demonstrable ability to coordinate a broad range of services
- Experience and understanding of working with families in a challenging multi-agency environment, preferably involving offenders and/or their families
- Excellent organisational skills and the capacity to manage a demanding workload
- Ability to contribute to the planning and development of Pact's family work
- Knowledge of safeguarding and child protection practices
- Exceptional interpersonal communication skills and the ability to build partnerships with various agencies
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This offers a unique opportunity to make a significant impact on the lives of families and offenders by enhancing the support and services available to them. If you are passionate about family engagement and have the relevant skills and experience, we encourage you to apply.
About Pact
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families. We provide practical and emotional support to prisoners' children and families, to prisoners and those who have resettled back into the community.
Pact's vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.
What We Offer
You will have the opportunity to attend training events to further develop yourself professionally. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team. Benefits include:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Generous holiday allowance
- Contributory pension
- Free advice, information and counselling service
- Corporate eye care scheme
- Cycle to work scheme
- Season ticket loan
- Charity worker discounts
- Enhanced maternity package
- Wellness, inclusion, and diversity groups
- Blue Light Card
How to Apply
If you feel that you meet the requirements of this exciting role, please complete an application form by clicking the 'Apply now' button.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other Information
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
You may have experience in the following: Family Engagement Manager, Family Support Manager, Visitor Centre Manager, Family Services Manager, Team Manager, Family Support Worker, Family Engagement Worker, Prison Family Support, Offender Family Services, Children and Families Manager, Service Manager, Charity Services Manager, etc.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location