Agile Retail
FANATICS Regent Street - Supervisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retail Supervisor – GLOBAL FLAGSHIP STORE
Location: Regent Street, Central London
Salary: £37,000 per annum + Store Bonus
Contract: Full Time – Permanent
MUST HAVE: Experience and/or knowledge of trading cards, collectibles or sports memorabilia
About Us
FANATICS is a global leader in licensed sports merchandise, trading cards and collectibles. Our Global Flagship Store on Regent Street is a destination for fans and collectors, bringing together an extensive range of exclusive trading cards, authentic sports memorabilia and merchandise from the world’s biggest leagues.
At the heart of the Fanatics experience, the store combines product expertise, exceptional service and a genuine passion for collecting to create an environment where both experienced collectors and those discovering the hobby can feel at home.
About You
We’re looking for a Supervisor who is passionate about people, customer engagement and delivering exceptional retail experiences. A genuine understanding of the collecting world is essential for this role.
Key Requirements:
- Affinity for Collectibles & Brand: A genuine passion for or strong knowledge of trading cards, collectibles and sports memorabilia.
- Leadership Experience: Proven experience in a supervisory or managerial role, ideally within retail, although we are open to candidates from other sectors. Most importantly, you will be an inspirational and hands-on leader.
- Commercially Minded: Experience working with KPIs and sales targets. Comfortable analysing daily performance, identifying opportunities and motivating your team to deliver against commercial goals.
- Customer Service: You thrive on creating exceptional guest experiences and take pride in ensuring every customer leaves feeling engaged, informed and excited about the brand and products.
- Team Player: A collaborative and positive approach, with the ability to build strong relationships across the team and contribute to a high-performing store environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Role
As a Supervisor at Fanatics’ Global Flagship Store, you’ll play a key role in supporting the leadership team and delivering an exceptional experience for collectors and sports fans.
Responsibilities:
- People Management: Motivate, support and inspire a team passionate about sports and collectibles, ensuring they deliver outstanding customer service and develop strong product knowledge.
- Customer Experience Champion: Create memorable customer experiences through authentic, engaging and knowledgeable interactions. Use customer curiosity to build brand awareness, encourage loyalty and ultimately drive sales.
- Coaching & Development: Provide on-the-spot coaching and feedback, identify gaps in product or customer-service knowledge and support the ongoing development of the team through regular observation, training and assessment.
- Drive Sales & Performance: Take ownership of daily performance alongside the wider leadership team. Use KPIs, sales data and customer interactions to identify opportunities, motivate the team and consistently work towards exceeding targets.
- Lead by Example: Be a visible and hands-on leader on the shop floor, setting the standard for customer service, product knowledge, commercial awareness and team behaviours.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Application Process
If you are shortlisted for the Supervisor role, we will be in touch to discuss your background, experience and interest in the opportunity.
Candidates who demonstrate the right blend of leadership experience, commercial ability, customer focus and knowledge or passion for trading cards and collectibles will be invited to an in-person interview stage.
Join FANATICS on Regent Street and play a key role in shaping the future of fan engagement and the collecting community.
INDHP
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills