THE OUTNET.COM
Fashion Consultant - US HOURS
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As a Fashion Consultant at THE OUTNET, you'll be where style meets substance. You'll build trusted relationships with fashion-savvy clients who appreciate both a sharp edit and exceptional value, curating wardrobes that feel personal, considered, and joyful. This is for someone who thrives in a fast-paced environment, loves the thrill of discovering that perfect piece, and genuinely enjoys making people feel valued.
The Role
- Manage a dedicated book of VIP clients, delivering proactive, personalised service across email, WhatsApp, video calls, and in-person
- Share curated edits tailored to each client's preferences, lifestyle, and the moments that matter to them
- Handle all aspects of customer care seamlessly - from styling consultations and follow-ups to resolving issues, managing returns, and turning challenges into opportunities
- Maximise every opportunity with every client - upselling, cross-selling, spotting high-potential clients, and re-engaging those who've lapsed
- Grow a VIP client book through warmth, tailored outreach, and word-of-mouth referrals
- Exceed ambitious KPIs and sales targets whilst keeping the client experience at the heart of everything
- Host and support exclusive events, from intimate trunk shows to experience-led occasions like VIP dinners
- Collaborate across customer care, operations, buying, and VIP teams to deliver seamless, customer-obsessed service
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Requirements
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- 3+ years in luxury retail as a Personal Shopper, Client Advisor, or Senior Sales Associate with a strong high-value client book
- Proven ability to exceed targets through relationships, not just transactions
- Resilient and solution-focused, handling pressure and complexity with grace
- A natural connector who loves people as much as fashion
- Sharp styling instincts and an eye for curation - you know what works and why
- Understanding of VIP lifestyles, with genuine interest in culture, art, and experiences beyond fashion
- Confident across multiple channels and platforms, adapting with ease
- Commercially smart, impeccably presented, proactive, and brilliantly organised
- Values trust, collaboration, and putting customers at the center of everything you do
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