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Fast Track Management Trainee Apprentice Programme
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Forget coffee runs and admin duties.
This is an immersive, hands-on commercial experience. You’ll learn how a multi-million-pound business operates from the inside out rotating around different departments of branches.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learn the Core Business: Work across the warehouse, manage stock, and go on the road with delivery teams to understand our full supply chain.
- Build Customer Relationships: Work directly with trade customers, handle sales on the counter, and learn how commercial deals happen.
- Develop Leadership Skills: Shadow experienced Branch Managers to learn financial management, operational safety, and how to lead a high-performing team.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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You may not know much about Travis Perkins, but if you look a bit closer you might be surprised. Despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Clear Career Progression
A defined pathway toward running your own branch and beyond.
Mentorship
Direct support and coaching from senior leaders who want you to succeed.
Stability
Long-term job security with a market-leading UK brand.
Inclusive Workplace
Travis Perkins is an equal opportunities employer. If you require any adjustments during the application process, just let us know.
The contact for this apprenticeship is: TRAVIS PERKINS PLC
The reference code for this apprenticeship is VAC2000047691.
Closes on Thursday 17 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.
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