LaplandUK
F&B Assistant - Manchester 2026
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DESCRIPTION & REQUIREMENTS
F&B ASSISTANT - £12.75/h - Manchester
About Lapland
Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich storytelling, and memory-making experiences.
Role Overview - FOOD AND BEVERAGE ASSISTANT
Food and Beverage Assistants are key members of the team at LaplandUK as they are the face of Lapland while guests are in our cafes and restaurants. The role is a great opportunity for enthusiastic guest-focused individuals to join a friendly team in a fast-paced and collaborative environment. Based at our Ascot event site, the F&B Assistants will be responsible for engaging with families and serving them with delicious food and drinks, which are a key part of the Lapland experience.
Responsibilities
- Consistently meet and exceed customers’ expectations, by welcoming guests into our cafes and restaurants and engaging with the families while following the Lapland operating procedures and sequence of service.
- Consistently follow Food Hygiene processes when preparing and presenting food and drinks.
- Immerse yourself in the Lapland narrative.
- Have a thorough knowledge of all the products in the F&B outlets and have the ability to make appropriate recommendations to the guests.
- Follow all relevant costume and process standards.
- Attend any training as required.
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Key Attributes
- Enthusiastic and willing to learn and be part of Lapland.
- Bright and articulate - Excellent verbal communication skills.
Where is Lapland?
Lapland Manchester is based at Capesthorne Hall, Congleton Rd, Siddington, Macclesfield SK11 9JY
Key Dates
- PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026; training is mandatory.
- LIVE EVENT: Thursday, November 5 - Thursday, December 24, 2026
Benefits
- Hourly pay of £12.75 per hour, plus holiday pay which is paid at the end of your contract.
- Free hot meal per day.
- Free coffee, tea, and soft drinks.
- 20% discount in LaplandUK retail shops on selected dates.
- Free parking on-site.
- Shuttle bus from local train station to event site.
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Customer Facing Role Requirements
Where the worker is in costume, will be expected to:
- Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
- Have neatly groomed, natural-coloured hair, and as an elf, have all long hair in plaits.
- If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
- Arrive on shift with none or natural makeup (foundation if worn must look like your natural skin tone); minimal mascara, no false eyelashes, and no false or painted nails.
- No tattoos are permitted from the collar bone up for all customer-facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer-facing roles on site.
- Leave all watches, including smartwatches and phones, securely in your locker.
Please note we require a minimum commitment of 3 shifts per week.
GENERAL INFORMATION
- Name: F&B Assistant - Manchester 2026
- Date: Friday, July 3, 2026
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