AG HOTELS GROUP
F&B Host/Hostess
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Host/Hostess-F&B
AG Hotels is looking for an experienced Host/Hostess-F&B for our Best Western Plus Pinewood, Manchester Airport- Wilmslow Hotel someone who is passionate about customer service and has a positive and people-pleasing mindset.
Key Responsibilities
- To host breakfast/ dinner and evening socials, making sure guests are greeted with a warm smile
- Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
- Set up of all front of house food areas prior to service periods, ensuring all areas are clean, presentable and accessible for the guests
- Serve food to the customers ensuring a fast and courteous guest service
- Ensuring all health and hygiene standards are followed
- Clean tables, complete closing duties and re-stock tableware and other supplies
- Ensure any anticipated issues are communicated promptly to the Duty Manager/ Head Chef
- Collect feedback from the guests and ensure any requests/issues are managed accordingly
- Uphold company grooming standards and F&B service etiquette.
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Skills
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- Ability to work independently
- Pleasant personality with excellent guest service orientation.
- A successful background working in hospitality/food and beverage environment
- Attention to detail
- Excellent organisational skills and ability to work under pressure
- Excellent communication and interpersonal skills
- Flexibility to work early morning and late evening shifts, weekends, and holidays.
The candidate should be fully flexible to work on weekends and bank holidays.
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