AccorHotel
F&B Team Member Bar & Floor
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Company Description
Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Customer relations
- Provides a warm, friendly and professional welcome to all guests.
- Builds rapport with guests and creates memorable experiences.
- Anticipates guests' needs and responds promptly.
- Offers menu recommendations and upsells food and beverage offerings.
- Resolves guest concerns efficiently and professionally.
- Maintains a visible presence on the restaurant floor and behind the bar.
- Ensures guests receive consistent service regardless of service area.
Professional techniques / Production
- Demonstrates excellent knowledge of all food, beverage and cocktail menus.
- Prepares and serves cocktails, wines, beers, spirits, coffees and soft drinks according to company standards.
- Takes and processes food and beverage orders accurately.
- Delivers food and drinks efficiently and professionally.
- Carries out table service and section management as required.
- Maintains cleanliness and organisation of bar stations and restaurant sections.
- Assists with setting up and resetting tables.
- Completes opening and closing procedures for both bar and restaurant operations.
- Ensures all service equipment remains in good working order.
- Supports private events, group dining and special functions.
Team management and cross-departmental responsibilities
- Works flexibly across bar and restaurant operations according to business needs.
- Supports colleagues during busy periods irrespective of assigned section.
- Communicates effectively with kitchen, reception, housekeeping and management teams.
- Demonstrates a positive attitude towards multi-skilling and operational flexibility.
- Participates in training across all Food & Beverage service areas.
- Maintains a collaborative "one team" approach at all times.
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Commercial / Sales
- Promotes all hotel and restaurant services.
- Drives food and beverage revenue through suggestive selling and upselling techniques.
- Recommends premium products, cocktails, wines and specials.
- Maximises guest spend while enhancing the guest experience.
- Supports achievement of departmental revenue targets.
Management and administration
- Handles all transactions accurately and responsibly.
- Follows company cash handling procedures.
- Helps control stock, reduce waste and minimise breakages.
- Assists with stock counts and inventory management.
- Maintains accurate records where required.
- Follows all operational procedures and audit requirements.
Hygiene / Personal safety / Environment
- Complies with all company policies, health and safety regulations, and food safety standards at all times.
- Maintains excellent personal hygiene and grooming standards in accordance with company guidelines.
- Ensures hands are washed regularly and appropriate food hygiene procedures are followed.
- Adheres to all allergen awareness procedures and accurately communicates allergen information to guests and colleagues.
- Maintains a clean, organised and safe working environment in both bar and restaurant areas.
- Ensures all equipment is used correctly and any faults are reported immediately.
- Safely handles glassware, cleaning chemicals and service equipment in accordance with company procedures.
- Reports accidents, incidents, hazards and near misses promptly to management.
- Ensures spillages are cleaned up immediately to minimise health and safety risks.
- Follows manual handling procedures when moving stock, furniture or equipment.
- Participates in all mandatory training relating to health & safety, food safety, fire safety and licensing regulations.
- Supports the company's sustainability initiatives through responsible waste management, recycling and reduction of food and packaging waste.
- Ensures all service areas remain compliant with hygiene, cleanliness and safety standards throughout the shift
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Flexibility Requirement
Due to the nature of the business, the Food & Beverage Team Member Bar & Floor is required to work across multiple Food & Beverage areas including the bar and restaurant floor. Duties will be allocated according to operational requirements, and flexibility is an essential requirement of the role.
Additional Information
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
- Pension Scheme: Secure your future with our contributory pension plan
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
- Complimentary Meals: Free meals provided whilst on duty
- Wellness Perks: Free access to the hotel gym
- Employee Assistance Programme: Confidential support available 24/7
- Annual Leave: Up to 33 days of annual leave per year (including public holidays)
- Salary: £16.55 per hour (£33,563 per annum) + monthly service charge.
- The successful candidate must already have eligibility to work in the UK.
Job-Category: Food & Beverage
Job Type: Permanent
Job Schedule: Full-Time
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