Flight Centre
FCB Team Leader
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ATTENTION TRAVELLERS, YOUR SEARCH FOR THE PERFECT JOB ENDS HERE!
Soon, you'll land a role where you’re encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read on… your next adventure awaits!
YOUR FIRST-CLASS EMPLOYEE BENEFITS:
- Earn More from Day One: Base wage plus uncapped incentives – earn a percentage of every sale from day one, with no limit on what you can achieve.
- Great Earnings: With a starting retainer of £34,000 for Team Managers (with an uncapped commission model), the earning potential is huge!
- Travel Like a Pro: Access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world.
- Career Growth: Be supported in your career growth through our Brightness of Future pathways within our global organisation.
- Celebrate Success: Embrace our famous company culture at Reward & Recognition events throughout the year, including our annual ‘Global Gathering’ (pack your bags for Lisbon 2024!).
- Be Yourself: Thrive in a workplace that values individualism – come as you are!
- Stay Healthy: Benefit from our Health Cash Plan - claim cash reimbursements for routine and emergency healthcare.
- Stay Active: Enjoy an hour out of your working week dedicated to being active or focusing on your wellbeing.
- So much more: Company-matched charitable giving, an excellent pension scheme, an Electric Vehicle Scheme, a share scheme, and several other salary sacrifice benefits.
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WHAT IT TAKES TO BE PART OF OUR TEAM:
- As a Team Leader overseeing your store, you will be responsible for driving sales, motivating team members, and growing key KPIs. You will lead by example to deliver a consistent, excellent customer experience and demonstrate strong results both individually and on a team level.
- Proven Leadership: Lead the team to meet and exceed performance targets while maintaining a fun and supportive environment. You will be a mentor to your team, inspiring them to grow and succeed.
- Customer Experience Excellence: You will oversee day-to-day customer interactions to ensure that your store offers a world-class customer experience at every touchpoint.
- Adaptability: You’ll embrace new systems and ways of working with openness and positivity, always looking for opportunities to improve efficiency and customer satisfaction.
- Sales and KPI Growth: As a Team Leader, you’ll take responsibility for your store's performance, ensuring that your team thrives and hits key performance indicators (KPIs) consistently.
- Effective Manager: You’ll manage resources, workflows, and training to ensure the smooth running of operations, handling complex situations, and solving any issues that arise with ease.
HOW YOU’LL OPEN UP THE WORLD FOR OUR CUSTOMERS:
- Create Dream Itineraries: Lead your team and help in building dream trips for customers, while also ensuring high-quality service and attention to detail.
- Share Your Knowledge: Lead by example by using your travel expertise to make perfect recommendations from a range of options, including flights, accommodation, cruises, tours, insurance, and more.
- Roll Out the Red Carpet: Help ensure that your team delivers exceptional customer service, making each customer feel welcomed, valued, and well taken care of.
- Trusted Advisor: Act as a mentor to your team, guiding them to be trusted advisors to customers, showing both professionalism and genuine care.
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QUALIFICATIONS:
- Proven track record of strong and consistent transfers.
- Minimum of 12 months’ Travel Consultant experience.
- Ability to work under pressure and shoulder extra responsibility alongside your day-to-day consultant role.
Don’t Miss Out! Apply now for one of the best adventures you’ll ever have.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
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