Flight Centre
FCM Business Assistant Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
ABOUT THE OPPORTUNITY
Join FCM Travel as an Assistant Team Manager and play a key role in driving outstanding client experiences, team performance, and business success. This role offers the opportunity to lead by example, support the Team Manager in delivering a profitable operation, and step confidently into leadership when required. You'll work closely with team members, clients, travellers, suppliers, and key stakeholders, helping to build a high-performing, customer-focused environment. If you're passionate about service excellence, coaching others, and achieving results, this is an exciting next step in your career.
KEY RESPONSIBILITIES
- Support the Team Manager in running a profitable business aligned with company philosophies and systems.
- Lead by example through exceptional client service, professionalism, and business acumen.
- Manage all aspects of the business during the Team Manager's absence.
- Meet and exceed client SLAs for response and turnaround times.
- Resolve service issues professionally and efficiently.
- Build and maintain effective relationships with executive assistants, travellers, clients, and suppliers.
- Interpret customer requirements accurately and deliver tailored solutions.
- Follow FCM operational systems, standards, and processes.
- Coach, train, and develop team members across products, technology, and client-specific requirements.
- Drive team engagement, morale, and performance against targets and KPIs.
- Attend client meetings and networking events to strengthen relationships and grow business opportunities.
- Support business growth through exceptional customer service and proactive problem-solving.
- Complete financial tasks and analysis to support business performance.
- Conduct team meetings, one-on-one coaching sessions, and quarterly reviews.
- Identify opportunities to improve client outcomes and operational effectiveness.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
EXPERIENCE & QUALIFICATIONS
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Minimum 12 months' experience at Flight Centre (Essential).
- Proven success in a previous role (Essential).
- Leadership training (Desirable).
- Strong customer service and relationship-building capability.
- Experience coaching, motivating, and developing team members.
- Strong organisational, multitasking, communication, and time management skills.
- Ability to work towards targets, KPIs, and business goals.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills