Kirkdale Studios

Kirkdale Studios is an exciting startup focusing on collaborative furniture design. We have a long networking relationship with designers, architects, hospitality companies, and work with approximately 380 EU and UK factories. Our business is B2B sales between our designers and our factories.

Our products range from standard factory items to made-to-order bespoke products. With every design brief, it's our passion to help our clients find the products that best suit their brief. It is in this process that our creative approach provides the value in our service.

Our culture reflects our passion for furniture design and interior spaces. Each member of the Kirkdale team has a background in design, which allows us to specialize in design & build and furniture collaborations. With plans to put more emphasis on the design function of our business in the coming months, we depend on our future team members to share our culture and passion.

The Right Candidate

We are looking for an enthusiastic and hard-working individual with a minimum of 2-3 years experience in hospitality FF&E sales and a passion for interior furniture design. The ideal candidate will be willing to take ownership and responsibility of creating sales using their existing accounts, with the urge to hunt and sell to new accounts. Demonstrating entrepreneurship and leadership in the role from day one.

This is an ideal opportunity for any individual who would like to take control of their own ability, be more creative in what they do, and to work within a small like-minded team that work together to reach the same goal.

Job Title

FF&E Account Manager

Duties

• Converting opportunities
• Assisting directors with account managing and quotations
• Introducing Kirkdale Studios to new accounts, this maybe through a face-to-face presentation or via any source of technology
• On receipt of an opportunity or new lead, make immediate contact to acknowledge opportunity, understand requirements and discuss our actions and timescale; maybe attend a meeting
• Offer guidance and support when requested
• Ensure a proactive ‘next action’ is scheduled on every open opportunity via using Google Calendar or any other method
• Call customer three days after return has been sent
• Call customer in week of expected sale close date
• Ensure canned template ‘thank you’ is sent for every order, with order acknowledgement
• Monitor Customer Care Cases
• Understand and agree actions on your accounts with the operations director then client
• Liaise with customers as necessary
• Nurture contacts at key accounts
• Quarterly conversations with all client sales made at key accounts, to encourage: new sales opportunities; meetings; website registrations; introductions to other contacts at the account
• Meetings with potential new accounts
• Attend meetings arranged by the Business Development Manager (not ISM)
• Managing project deliveries
  • Call the day before delivery (making use of daily deliveries report email)
  • Attend site on day of delivery (large/important orders only, if benefit to do so)
• Balance chasing
  • Where necessary, ensure customers are aware of balance payment requirements before delivery and remind them 14 and 7 days before the delivery date.
  • Liaise with operations or accounts (who check unpaid balances three days before delivery) if there is a last-minute problem.
• Other
  • Build, develop, and nurture relationships with hospitality specifiers and end users
  • Overall responsibility for customer relationships
  • Keep abreast of product range and new products
  • Occasional networking events, maybe 2/3 per year, lunch/evening
  • Weekly meeting
  • Review of Sales and opportunities with directors