Overview

Position Purpose:

The Fiber Installation Technician is responsible for installing, modifying, repairing, and disconnecting cable services, including video, data, and telephone. This role performs hands-on field work involving the installation, maintenance, and troubleshooting of fiber optic and coaxial cable systems and related equipment. In certain service areas, the technician will support dual platform environments requiring knowledge and use of both coaxial and fiber technologies. All work must be performed in accordance with established safety policies, procedures, and regulatory guidelines.

Essential Duties:

• Install, splice, and terminate fiber-optic cables and connectors in both indoor and outdoor settings. Ensure proper routing and organization of cables to meet industry standards.
• Conduct thorough testing and quality assurance checks to verify the functionality and performance of the installed fiber optic connections. Identify and resolve issues as needed.
• Perform routine maintenance and repair activities on fiber-optic equipment and network infrastructure to ensure uninterrupted service. Respond to service outages promptly and restore connectivity.
• Maintain detailed records of installations, repairs, and equipment used. Generate accurate reports on work completed and document network configurations.
• Interact with customers in a professional and customer-focused manner. Address their inquiries, explain service options, and provide technical support when required.
• Maintain a safe work environment by following safe practices and adhering to safety policies. Report any accidents, losses, injuries, or property damage to supervisor and customer based on established policies.
• Collaborate with colleagues and other teams to resolve complex technical issues and coordinate on network expansion projects.
• Accurately manage inventory, ensuring correct device counts and records.
• Update and improve job knowledge by participating in educational opportunities, reading technical publications, and up-training.
• Enhance the organization’s reputation through personal accountability for accomplishing new and different requests and always striving to add value.
• Apply personal ethics, honesty, initiative, flexibility, and responsibility in the performance of work assignments.
• Accurately report all time worked and notify management or human resources of any questions, issues, or concerns in this regard.
• Ensure that the highest quality of service is provided to promote superior customer satisfaction.
• Maintain punctual, regular, and consistent attendance.
• Self-monitor performance through scorecard reports.

Other Duties:

• Read and interpret safety rules, operating/maintenance instructions, and procedure manuals.
• Mentor new employees as needed.
• Attend scheduled team meetings.
• Effectively cross-train on additional services to meet customer demand.
• Positively represent MasTec Advanced Technologies and our Partner to our customers with consistent professionalism, showing ID, and being properly dressed in uniform.
• Perform general clerical work such as filing, copying, mailing, etc.
• Perform other duties as assigned.

Job Specifications

Required Knowledge/Skills/Attributes

• Requires a proven ability to work independently, prioritize tasks, and organize effectively.
• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment including gaffs, ladders, and fully loaded tool belts.
• Ability to safely use weight-bearing equipment (such as gaffs, safety harness, and ladders) within the maximum weight limitations of that equipment.
• Ability to accurately measure distances, using tapes and other measuring devices.
• Ability to carry, climb, and operate an extension ladder (approximately 32ft high and 90 pounds).
• Ability to climb poles using gaffs, hooks, and climbing belt as needed.
• Ability to differentiate between different sizes and colors of wires.
• Ability to make cable connections in tight spaces by bending, reaching, and twisting.
• Ability to perform the job from high places (i.e., poles and roofs).
• Ability to work while standing 50-70% of the time.
• Ability to work with small components and wires to make cable connections.
• Ability to use handheld communication devices and applications.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Familiarity with computer operating systems, and a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
• Ability to complete documentation accurately.
• Moderate understanding of IP networks.
• Basic understanding of Time Division Multiplexing (TDM).
• Ability to operate appropriate computer or test equipment associated with position (e.g., signal level meters, ohm meters, etc.).
• Must possess a strong ability to read and use maps to identify routes to customer homes.
• Must have the ability to safely operate a company vehicle.
• Ability to use basic cable installation tools and hand tools (electric drills, hammers, wrenches, screwdrivers) and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18 to 20 feet), as determined by the system's requirements.
• Reads general system layouts from blueprints, basic knowledge of mathematics.
• Knowledge of the National Electrical Code (NEC), the National Electrical Safety Code (NESC), the Occupational Safety and Health Act (OSHA), various state and local codes including G.O. 95 and G.O. 128, (when applicable), and the policies and procedures for CATV installation activities.
• Manipulates connectors, fasteners, wire, and use hand tools, works in areas with exposure to moderate noise levels.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Vision ability: close vision, peripheral vision, and ability to adjust focus and able to manipulate objects such as pens, keyboard, and mouse.
• Normal work shift may include weekends; may include 10-hour days for 4 days a week and available to work overtime including weekends, evenings, and holidays.
• Exposure to moderate noise level, dogs or other animals, construction areas, or the public in general, may be a concern.