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Field Account Manager
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Job Description: Field Account Manager
Role
Field Account Manager
Team
Account Management
Reporting to
Head of Customer Experience
Salary
£35,000 per annum, plus car allowance
Location
Field-based (nationwide), with attendance at our Farnborough office one day per fortnight
Working Hours
Full time
Benefits
- 25 days holiday
- Private medical cover with Vitality
- Life insurance
- Company pension scheme
- Cycle-scheme
- Free non-fiction book scheme
- Earlier finish ‘Chill Friday’
Purpose of the Role
At everyLIFE, our mission is to create and support innovative technology solutions that enhance the delivery of care. The Field Account Manager is our face in front of customers. You will spend most of your week visiting care providers at their own sites, building strong relationships and showing them how our product, especially the latest and upcoming features, can make a real difference to their teams and the people they support.
This is a relationship-led and commercially focused growth role. You will combine sales ability, a consultative approach and hands-on product demonstrations to increase adoption, identify opportunities and grow the value of your accounts. You will take ownership of the overall health of your portfolio to maximise positive customer experience and engagement. This will be achieved through regular touch points, proactively identifying opportunities for account growth and minimising churn risk.
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The ideal candidate is proficient in working with data to draw actionable insights and where to prioritise their time. They will enjoy being out on the road, has excellent communication skills and confident presenting in person, and can turn a conversation about a customer's challenges into a clear case for how our product solves them and ensures customer success.
As a growing company, you will make sure our customers are central to our growth objectives.
The Role
As a key member of our Account Management Team, the Field Account Manager focuses on customer success, retention and growth, delivering exceptional face-to-face customer experience. Key responsibilities include:
- Visiting customers regularly on-site to build trusted, long-term relationships and achieve clear retention, adoption or growth outcomes
- Demonstrating the value of new, existing and upcoming features in a way that connects to each customer’s unique needs and business objectives
- Identifying opportunities for customers to expand the use of our product
- Owning the commercial health and customer relationship across an assigned portfolio, maintaining a clear view of risk, adoption, engagement, and growth potential
- Acting as the voice of the customer within the company
Responsibilities
- Account Management: Develop and maintain positive working relationships with key stakeholders at every level within your portfolio. Plan and host strategic account reviews and growth plans, in person wherever possible.
- Customer Retention & Renewals: Drive retention, renewals and overall customer satisfaction, spotting risks early and acting on them.
- Account Health and Metrics: Track and report on account health, product adoption, customer satisfaction, visit activity and growth opportunities. Take ownership of agreed measures, including customer retention, churn risk, product adoption, engagement and face-to-face activity.
- Collaborative Working: Work with other departments to ensure customer success.
- Customer Visits: Plan and carry out a regular schedule of on-site visits with a focus on ensuring feature adoption and product confidence. Deliver on-site training and workshops as necessary to support customers to adopt new features with confidence.
- Account Growth: Recognise where additional services or features would benefit customers, and identify, qualify and progress these opportunities, working with internal stakeholders to take these forward.
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Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.
If you have any questions, please email hr@everylifetechnologies.com
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