Trinity Claims
Field Adjuster
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Field Adjuster – Property Claims Specialist
About Trinity Claims
Trinity Claims delivers an end-to-end claims management service exclusively for Policy Expert, combining cutting-edge proprietary technology with the highest standards of customer care. We provide seamless support from first contact to final resolution, ensuring a supportive journey for every customer who trusts us.
With a 4.5-star Trustpilot rating, we pride ourselves on consistently delivering results, earning the confidence of thousands of policyholders. Our team of experts advocate passionately for fair, transparent outcomes—going above and beyond when it matters.
🔗 Useful links: Trustpilot · Glassdoor
About the Role
We are seeking an experienced Field Adjuster to join our dynamic team. This exciting opportunity is ideal for a technically skilled claims professional with specialised knowledge in buildings and contents insurance claims, ready to drive customer-focused, fair resolutions while maintaining regulatory compliance.
Your role will involve assessing property damage, reviewing professional reports, managing site visits, and providing technical guidance to contractors and policyholders while upholding regulatory standards. Ideal candidates combine expertise in building pathology, reinstatement processes, and policy interpretation with a passion for excellence in claims handling.
Key Responsibilities
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Claim Assessment & Validation
- Evaluate the validity, cause, and settlement value of buildings and contents claims.
- Conduct site inspections, including contractor audits and policyholder property visits.
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Technical & Documentation Work
- Review surveyor reports, contractor estimates, and customer invoices using systems like Xactware.
- Validate contents loss lists, applying depreciation, wear and tear, and policy terms.
- Assess subsidence claims and expert reports to determine appropriate remediation strategies.
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Policy & Compliance Management
- Produce accurate reports and scopes of work within delegated authority limits.
- Comply with regulatory standards, including FCA requirements, financial governance policies, and service level agreements.
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Stakeholder Engagement
- Liaise seamlessly with contractors, surveyors, and the Trinity Supplier Network to progress claims efficiently.
- Provide clear technical explanations to policyholders regarding claim decisions, settlement terms, and policy coverage.
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Fraud & Audit Support
- Identify potential fraud indicators and escalate concerns if necessary.
- Participate in surveyor and contractor performance audits to minimise claim leakage risk.
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Escalations & Conflict Resolution
- Support Financial Ombudsman Service (FOS) complaints, producing technical reports for investigations.
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Field & Customer Workload Management
- Handle a field-based workload, including site visits, customer meetings, and claim escalations.
Key Requirements
Essential Skills & Experience
- 3+ years of proven experience in property claims handling, loss adjusting, or insurance assessment.
- CILA (Chartered Institute of Loss Adjusters) OR CII (Chartered Insurance Institute) qualification—mandatory.
- Deep technical knowledge of:
- Building pathology
- Reinstatement processes
- Repair methodologies
- Insurance policy wordings
- Hands-on experience with both buildings and contents claims, including valuations, contractor engagement, and legal reconciliation.
- Strong command of digital claims systems, particularly experience with Xactware.
- Analytical expertise in interpreting depreciated values, fire flood damage, and structural defect claims.
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Soft Skills & Attributes
- Exceptional communication and customer service skills, with the ability to simplify technical jargon.
- High attention to detail, transparency, and resilience in handling challenging customer situations.
- Problem-solving mindset, with a focus on evidence-based decisions and independent judgement.
- Organisational flexibility appropriate for a field-based role, including travel.
What We Offer
A competitive basic salary (circa £45,000 DOE), accompanied by a suite of high-quality benefits, including:
- 25 days Annual Leave (plus statutory days)
- Market-leading benefits package
Core Benefits:
- Significant performance-related bonus
- Car allowance for field-based travel
- Life insurance coverage
- Enhanced company pension scheme
- Employee recognition awards:
- Employee of the Month
- Employee of the Year
- Referred a friend scheme
- Extra day of holiday on your birthday
- One paid volunteering/charity day per year
Application Reminder
This position remains open until filled. Direct candidates only—no agencies should contact us regarding this role.
We are an Equal Opportunities Employer—pleasure is taken in encouraging applications from all suitably qualified candidates, regardless of:
- Gender
- Age
- Race
- Disability
- Ethnic background
- Religious belief
- Sexual orientation
- Gender reassignment
- Marital status
- Pregnancy or maternity
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