University of Derby
Field Analyst
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The University of Derby
A modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
Digital Solutions & Services are responsible for providing the digital platform to enable the best possible service to staff, students and stakeholders across the University and beyond. We take a collaborative approach to developing strategic goals to provide a diverse range of information technology and business services designed to support learning, teaching and research at the University of Derby.
Digital Solutions & Services are responsible for ensuring that the University’s IT capability is fit for purpose, future focused and able to protect, support and enhance the full breadth of services that will be delivered either on campus or digitally online with contributions across the department. We aim to assist students, teaching staff, support departments and collaborative partners to ensure we are making an impact on the University’s current and future digital landscape.
About the Role
The Second Line team, develop and maintain University IT and AV systems that support the University’s teaching, learning and management functions; driving forward the efficiency, reliability and quality of the systems to maximise value and minimise risk.
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The role will provide general IT and AV support to students and staff across the University, with opportunities to develop a broad range of IT Skills and future potential for specialisms in key areas. The role is in a fast paced and demanding but supportive environment.
The role will help ensure all services are running as expected and are maintained to the correct standards.
As part of the Service Delivery function the field analyst will be expected to work across the various teams as and when the business requires. The role will also require cross site working between the Derby sites e.g. Chesterfield and Derby campuses. Providing excellent development opportunities and full systems training supported.
About You
We are looking for a highly skilled, technically curious, and customer-focused professional with a broad understanding of modern IT technologies and their practical application within an operational environment.
The ideal candidate will demonstrate:
- Broad technical knowledge across a range of technologies, including application delivery, networking, operating systems, infrastructure, and related platforms, with an understanding of their capabilities, benefits, and appropriate use.
- A creative and innovative approach to delivering a consistent, high-quality operational service, with the confidence to challenge existing systems, processes, and practices where they do not sufficiently meet customer needs.
- Strong attention to detail and a commitment to achieving excellence, ensuring services are reliable, efficient, secure, and delivered to a consistently high standard.
- A customer-focused mindset, with the ability to understand operational requirements, identify opportunities for improvement, and translate technical knowledge into effective solutions.
- Relevant qualifications or equivalent experience, such as a relevant Degree or HND, or demonstrable professional experience that provides an equivalent level of technical knowledge and capability.
- A continuous improvement mindset, with the ability to identify issues, explore new technologies and approaches, and contribute positively to the development of services and operational practices.
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This role would also be an excellent opportunity for a recent graduate or early-career IT professional to build practical experience, broaden their technical knowledge, and develop a rewarding career in technology and service delivery.
Benefits
- Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
- Local Government Pension Scheme
- Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
- Access to a variety of staff discounts at high street retailers
- Discounted onsite gym
- Cycle to Work scheme
- A flexible working environment
- A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Dale Baker, Digital Operations Manager via d.baker2@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit our website for more information.
The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.
Please find our Safeguarding pages including our Safeguarding Policy here.
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