Standard BioTools
Field Applications Scientist
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Field Applications Scientist
Join Our Innovative Team – Customer Training & Applications Specialist (CyTOF® Mass Cytometry)
About the Role
Would you like to join an inspiring team driving bold innovation in human health? Standard BioTools is empowering researchers globally with advanced tools that accelerate breakthroughs in life sciences.
We are seeking a Customer Training & Applications Specialist to deliver remote, on-site technical training, applications support, and sales assistance—capitalizing on the groundbreaking CyTOF® Mass Cytometry platforms.
At Standard BioTools, we foster an inclusive environment where your work couples cutting-edge tools with customer centricity, continuous improvement, and team collaboration. Key elements of our culture are:
- Keep customers front of mind in all decision-making and workflows
- Own accountability to deliver commitments with excellence
- Drive improvement through communication, learning, and cross-functional collaboration
This role is perfect for someone who enjoys bringing emerging technology to market, embraces challenge, and excels in a dynamic, multidisciplinary workplace.
Responsibilities
- Provide remote and on-site customer training (live demonstrations, troubleshooting, and hands-on sessions)
- Deliver phone, email, and in-person applications support—troubleshooting challenges in:
- User technical skills
- Instrument operation and maintenance
- Experimental design
- Data analysis (especially in mass cytometry)
- Collaboratively create and oversee technical content: manuals, application notes, and training presentations
- Enhance product adoption and customer satisfaction by:
- Conducting technical seminars and CyTOF® demos
- Coordinating proof-of-principle experiments with potential customers (for grant proposals or purchase evaluations)
- Work closely with beta test sites to evaluate new products
- Provide actionable feedback to our R&D teams for improving tool responsiveness
- Document support cases in our enterprise knowledge base and escalate issues appropriately
- Report project updates, challenges, and advancements to management and team members
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Requirements
Qualifications & Experience
- A master’s degree in life sciences (biochemistry, cell biology, immunology, etc.)
- Ph.D. with a strong immunology background is a strong plus
- 3-5 years’ hands-on lab experience in Biochemistry/CBU/immunology/powerful biotechnology edge
- Field applications support experience in a commercialization or life sciences context (desired)
- Deep technical expertise in:
- Software/software troubleshooting
- Flow cytometry or mass cytometry (CyTOF in particular)
- Experimental design and data analysis
- High-level bioinformatics skills highly desirable
- Microsoft Office proficiency, excellent organization, and technical writing ability
Logistics & Culture Fit
- Readiness to travel 60%+ in the EMEA region, targeting an assigned commercial territory but expanding as needed
- Strong scientific communication skills (ability to deliver complex but engaging presentations)
- Unwavering commitment to customer service
- Independent problem-solving mindset with adaptability
- Self-motivated with collaborative spirit to foster learning and feedback among peers
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What Standard BioTools Offers
- Build your career alongside forward-thinking scientists and engineers who shape the future of diagnostics and human biology
- A company that prioritizes ** inningsited innovation** while ensuring empathy and closed collaboration
- Self-direction + common corporate vision for a meaningful impact
- The possibility to work across exciting research frontiers in immuno-oncology, developmental biology, infectious disease, and beyond
Let’s Build the Future of Life Sciences Together
Standard BioTools is an equal opportunity/affirmative action employer. We welcome applications from—regardless of anything above: race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected characteristic—qualified candidates who embody the drive to contribute to this pivotal moment in human health research.
Ready? Apply online today—I can’t wait to hear from you!
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