MEL Research
Field & Business Support Co-Ordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
M·E·L Research
M·E·L Research is a social research agency, with expertise in research, evaluation and behavioural insights. With 40 years’ experience in working for the UK’s public services, we have a very strong focus on what we want to achieve as a business.
We believe that all businesses have a duty to be socially responsible to re-invest in society, be active contributors to the local community, and to minimise their environmental impacts. We push for social value – in why we work, how we work and who we work with. Click here to see our recently published Social Value report: https://melresearch.co.uk/social-value-report/
You can read more about what it is like to work at M·E·L Research here: https://melresearch.co.uk/working-at-mel-research/
Our history and journey
Formed in 1985, M·E·L Research has grown steadily to a core in-house team of over 30 research and evaluation staff, plus many more telephone interviewers and external CAPI interviewers and support staff. We are on an exciting growth journey, expanding our research and insights capabilities, enhancing our evaluation services, and embedding our data visualisation tools alongside recognised quality accreditations.
Joining M·E·L Research means becoming part of a confident and forward-looking company, ambitious about the future and committed to broadening the expertise and solutions we offer our clients. At the heart of everything we do is our social purpose: to make a meaningful and lasting difference to society, to the communities we serve, and to our own people.
We offer employees a wide range of generous benefits including:
- Flexible working arrangements based around the needs of the employee (such as family commitments/needs/childcare). We are a very family-orientated business and encourage flexible hours and homeworking.
- Provision of employer contributions to Royal London personal pension scheme starting from a 4% contribution and rising to 8% (subject to employee contributions that meet the auto-enrolment requirements)
- In addition, paid annual leave allowance of 33 days per annum, including bank holidays (pro-rated for part-time hours), and your birthday
- 2 paid volunteer days per year
- Life assurance policy at 3x basic annual salary
- Health cashback medical care scheme and employee benefits scheme inc. retail discounts
- Eligibility for annual company profit and performance bonus scheme dependent on company performance
- Annual pay reviews and cost-of-living pay increases (also subject to the company’s financial performance).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job description
Post: Field & Business Support Co-Ordinator
Job Location: Remote (with a requirement to occasionally come into the Birmingham office)
Reporting to: External Field Team Manager
Salary Range: £28,000 (37.5 Hours per week) plus potential profit bonus, pension and other benefits
Full job specification
For the full job specification, please see the Field & Business Support Co-Ordinator briefing pack: https://melresearch.co.uk/wp-content/uploads/2026/09/Field-and-Business-Support-Coordinator-Job-Specification-Sept-2026.pdf.
Key responsibilities
For the key responsibilities, please see the Field & Business Support Co-Ordinator briefing pack: https://melresearch.co.uk/wp-content/uploads/2026/09/Field-and-Business-Support-Coordinator-Job-Specification-Sept-2026.pdf.
Job summary
The Field & Business Support Coordinator provides administrative and operational support across M·E·L Research, with primary responsibility for supporting the effective delivery of Field Operations while also providing substantial business support and administration across the organisation.
The role combines fieldwork administration, interviewer support, bidding and enquiry coordination, ERP administration, HR administration and support, quality and compliance administration, and wider business coordination activities.
The successful candidate will:
- Be a UK resident with the right to work in the UK
- Be highly organised and able to manage multiple priorities simultaneously.
- Have excellent attention to detail and a commitment to maintaining accurate records and information.
- Be confident using Microsoft Office, business systems and digital tools.
- Have strong written and verbal communication skills.
- Be proactive, practical and flexible in responding to changing business needs.
- Enjoy working collaboratively with colleagues across different teams.
- Demonstrate a commitment to quality, compliance and continuous improvement.
- Be comfortable working independently whilst contributing positively to team objectives.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills, Knowledge & Experience
Essential
- Excellent organisational skills and ability to manage competing priorities.
- Strong attention to detail and commitment to accuracy.
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Ability to handle confidential and sensitive information appropriately.
- Proactive, flexible and practical approach to work.
- Confidence using digital tools and technology.
Desirable
- Previous experience in an administrative, business support, operations support or coordinator role
- Experience using databases, ERP, CRM or similar business systems.
- Experience in market research, fieldwork or project-based environments.
- Experience supporting a remote or distributed workforce.
- Tender, bid or procurement administration experience.
- HR or recruitment administration experience.
- Quality, compliance or audit administration experience.
- Experience managing equipment inventories or operational assets.
- Experience of ERP or CRM systems
Equal opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We are committed to ensuring that our recruitment process is fair, transparent and free from discrimination or bias. If you require any reasonable adjustments during the application process or have any questions about our approach to diversity and inclusion, please do not hesitate to contact us.
Applications
If you are interested in applying for this role, please upload your CV and a cover letter outlining your experience and why you are interested in working for M·E·L Research.
Applications close Monday 5th October.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location