Home Instead UK
field care supervisor
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Company Description
Home Instead UK is part of a global organization focused on changing how society cares for older adults, helping thousands of people live well at home for longer. In the UK, a network of 265 independently owned and operated franchise offices plays a vital role in local communities by delivering personalized home care. The company provides award-winning services that support wellbeing and independence, including personal care, companionship, home help, and specialist dementia, end-of-life, and Parkinson’s care. Home Instead offers a supportive environment for both care professionals and franchisees, enabling them to grow meaningful careers and businesses that make a real difference. More information about services and franchise opportunities can be found at www.homeinstead.co.uk and www.homeinstead.co.uk/franchise/.
Role Description
The Field Care Supervisor is a full-time, on-site role based in Wootton, responsible for overseeing the quality and consistency of home care services delivered to clients. Day-to-day tasks include:
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- Conducting care assessments and reviews
- Creating and updating person-centered care plans
- Monitoring service delivery to ensure high standards of safety and wellbeing
- Visiting clients in their homes
- Supporting Care Professionals through supervision and coaching
- Addressing any issues or concerns promptly
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The role also involves:
- Collaborating with the office team on scheduling, communication with families, and regulatory compliance
- Helping to maintain excellent relationships with clients, colleagues, and external partners
Qualifications
- Experience in care supervision or a similar role within home care or health and social care, with a strong understanding of person-centered support and safeguarding.
- Relevant care qualification (e.g., Level 3 or above in Health and Social Care) or equivalent experience; willingness to undertake further training and professional development.
- Strong communication and interpersonal skills, with the ability to build trust with clients, families, and Care Professionals.
- Organizational and time-management skills to manage visits, reviews, documentation, and follow-up actions effectively.
- Ability to work independently in the field, make sound decisions, and escalate concerns appropriately.
- IT literacy for updating care records, preparing reports, and using scheduling or care management systems.
- Knowledge of local community resources and an interest in improving outcomes for older adults living at home.
- Full driving license and access to a vehicle suitable for regular local travel to clients’ homes (or equivalent reliable transport as required for the role).
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