Field Clinical Specialist, CRM (North West England)

Additional Locations: United Kingdom-Liverpool; United Kingdom-Blackpool; United Kingdom-Bolton; United Kingdom-Chester; United Kingdom-Manchester; United Kingdom-Preston; United Kingdom-Warrington

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About The Role

The Field Clinical Specialist (FCS) provides field/remote clinical, technical, and educational support to assigned accounts at a Regional and sometimes National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support and using clinical expertise to influence Customer usage of the full portfolio.

Supporting the Boston Scientific Cardiac Rhythm Management (CRM) product portfolio across North West England, this remote field-based role offers a permanent position and requires extensive travel (approx. four days per week in the field; however, the amount is dependent on client needs).

Your Responsibilities Will Include

• Serves as primary resource for clinical support in the areas of case coverage, troubleshooting, and account support.
• Educates customers on the merits and proper clinical usage of our CRM products by supporting implants, assisting with troubleshooting, providing education and training for Cardiac Physiologists and clinicians to keep customers abreast of the latest product and technology developments and proper programming of devices.
• Attends cases in labs of hospital accounts for implant support and development efforts.
• Provides initial and continuous, as needed, training in the field and feedback for sales teams (as appropriate) on products, features, and accounts.
• Supports Sales teams in meeting with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling as required to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
• Develops relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospitals and to identify key decision makers to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• In this role, you will be part of the UK North team. Primarily responsible for covering North West England, you may on occasion be required to support colleagues in neighbouring regions.
• This remote field-based role requires extensive travel (approx. four days per week in the field; however, the amount is dependent on client needs) within the assigned territory.