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Company Description
Luminor3 is a next-generation, partner-centric organization formed by the union of NodeOne, Nuvem Logic, and Track IT Marketing. The company focuses on helping channel partners scale faster, deliver smarter, and fully leverage the potential of the AI era. Through its three pillars—Accelerate, Innovate, and Assure—Luminor3 offers AI-driven marketing growth, Microsoft Cloud-based solution innovation, and secure, performance-focused managed services. Luminor3 empowers vendors, distributors, and service providers with the intelligence, technical depth, and execution capabilities needed to advance customer transformation. The company delivers a complete AI-infused partner framework that drives go-to-market success, differentiates customer solutions, and ensures reliable, measurable outcomes.
Role Description
The Field Engineer role at Luminor3 is a full-time, on-site position based in Bristol. This role involves providing technical support and field service to customers, including installing, configuring, and maintaining hardware, software, and network solutions. The Field Engineer will perform on-site troubleshooting, diagnose issues, and implement corrective actions to ensure reliable system performance. Responsibilities include collaborating with project teams on deployments, documenting work performed, and communicating technical information clearly to both technical and non-technical stakeholders. The role also requires adherence to company standards and best practices while supporting the delivery of secure, AI-enabled and cloud-based solutions to partners and their customers.
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Qualifications
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- Strong troubleshooting and technical support skills, with the ability to diagnose and resolve complex issues on-site.
- Experience in field service operations, including installation, configuration, maintenance, and customer-facing technical work.
- Effective communication skills, with the ability to explain technical concepts clearly and build positive relationships with customers and internal teams.
- Project management capabilities to support planning, coordination, and execution of deployments and upgrades.
- Familiarity with cloud, networking, or AI-enabled solutions is beneficial.
- Relevant technical certification or degree in engineering, information technology, or a related field preferred.
- Ability to work independently on-site in Bristol, manage time effectively, and adapt to changing priorities.
- Commitment to quality, safety, and security best practices in all field activities.
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