WIOCC Group
Field Engineer
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Job Objective
Provide field support, resolve incidents and assigned problems, install, maintain and manage network & facilities equipment for WIOCC Group companies including Open Access Technical Services (OATS) and clients.
Reporting Line: Regional Operations Manager (Europe)
Key Duties and Responsibilities
- 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects, jumping, patching copper and fibre
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC / NMC / GCC
- Work with and assist to manage contractors and vendors
- Assist service managers as directed, including clients and supplier meetings
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network quality and performance management
- Creation of ad hoc reports as needed
- Assist other departments and projects as requested by the Programme Manager
- Travel as required within the EU
- Adhere to all company policies and procedures
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Minimum Qualifications
- Bachelor’s degree in a related field
- French, Spanish, Portuguese or Italian (desirable)
- Technical certifications i.e. CCNA or equivalent field experience (desirable)
- Valid full driver’s license. The role will require the employee to drive company vehicles
Experience and Skills
- 3+ years’ technical experience in the telecom industry (data center/optics desirable)
- Good communications and soft skills, including ability to follow instructions
- Must use systems effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
- Knowledge of telecom network architectures, protocols and standards such as DWDM, OTN, SDH, Ethernet and IP/MPLS
- Use of tools and test equipment, including OLT, OTDR, OSA, Ethernet/OTN testers
- Knowledge of AC and DC power, inverters, rectifiers and PSU units
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All candidates must have the legal right to work and reside at the advertised office location.
Diversity & Inclusion
We are passionate about building an inclusive workplace that celebrates individuality and diversity. All qualified applicants will receive equal consideration regardless of background, identity, or ability.
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