Brainotech IT Solutions GmbH
Field Installation Engineer – Kiosks & Time Clocks
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About the Company
BrainoTech IT Solutions is a global IT services and managed infrastructure company providing end-to-end enterprise technology solutions. The company specializes in supporting distributed organizations with scalable IT operations, field engineering, and infrastructure management.
About the Role
The Installation Technician is responsible for providing senior-level technical support for network and desktop infrastructure, ensuring connectivity, performance, and timely resolution of network-related issues. This role ensures alignment between operational execution and business objectives while maintaining service quality, uptime, and SLA compliance.
Key Responsibilities
- Receive and accept delivery of hardware and equipment at the designated site.
- Verify delivered equipment against the provided BOM and identify any missing, damaged, or faulty items.
- Decommission existing mount and timeclock devices where required.
- Install and mount timeclock devices and associated peripherals.
- Install thin clients/kiosks, monitors, keyboards, mice, and associated peripherals.
- Install tablets and associated wall mounts.
- Install PoE splitters, USB docks, badge readers, Safetrust modules, JSON readers, and other equipment specified in the site BOM.
- Carry out physical connections and ensure equipment is installed securely and correctly.
- Perform hardware power-on, functionality checks, and basic testing of installed equipment.
- Provide on-site troubleshooting support for installation-related issues and plugin installation/testing on Amazon laptops.
- Assist with badge reader and badge printing functionality where required.
- Identify and report missing, damaged, faulty, or incorrectly supplied equipment.
- Provide basic operational guidance and handover to the assigned site manager or point of contact.
- Maintain accurate records of work completed and document any outstanding issues.
- Carry out remedial works or return visits where required to complete or correct the installation.
- Transport equipment between designated locations where required as part of the deployment activities.
- Follow all applicable site, health and safety, and customer work standards.
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Required Qualifications
- Previous experience working as a Network Engineer, IT Infrastructure Engineer, Field Engineer, or similar hands-on technical role.
- Strong hands-on experience with physical IT hardware installation and deployment.
- Experience installing and mounting IT devices, peripherals, kiosks, tablets, monitors, badge readers, and similar equipment.
- Practical experience with PoE equipment, USB docks, device peripherals, and basic connectivity troubleshooting.
- Experience working from a Bill of Materials (BOM) and validating equipment against installation requirements.
- Experience working on customer sites, data centres, offices, warehouses, or other commercial/industrial environments.
- Good understanding of structured hardware installation practices and safe handling of IT equipment.
- Basic networking knowledge is advantageous, although network configuration is not a core requirement of the role.
- Ability to troubleshoot hardware and connectivity issues methodically.
- Good documentation and reporting skills.
- Ability to work independently on-site and interact professionally with customer/site representatives.
- Willingness to travel between designated sites when required.
- Valid driving licence and ability to drive for work-related activities.
- Comfortable working with tools and carrying out physical installation activities.
- Relevant technical qualification or certification in IT, networking, telecommunications, or a related field is preferred.
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Success Measures
- SLA adherence and ticket resolution time
- Network uptime and performance stability
- Accuracy of documentation and reporting
- User satisfaction and service quality
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