FoodHub
Field IT Technician
Stoke-On-Trent
Posted 2 days ago
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Key responsibilities
- Travel to customer sites to diagnose and resolve technical issues
- Respond to technical escalations from the Contact Centre and other internal departments
- Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals
- Troubleshoot software, hardware, networking, and connectivity issues, with support from remote technical teams where required
- Restore customer systems quickly to minimise operational downtime
- Deliver on-site training to customers on the effective use of Foodhub's hardware and software
- Conduct proactive maintenance visits and equipment health checks for VIP customers
- Record service activities accurately and report recurring issues, trends, and improvement opportunities
- Collaborate with the Technical Support, Product, and Field Operations teams to ensure timely resolution
- Provide out-of-hours support for VIP customers on a rota basis when required
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Requirements
Essential skills & experience
- Minimum 2 years' experience in a field-based IT support role
- Minimum 1 year working with POS/EPOS systems
- Solid troubleshooting across hardware, software, networking, and connectivity
- Strong customer service and communication skills
- Confident working independently in a field-based environment
- Good organisational and time-management skills
- Willingness to travel extensively across the region
- Full UK driving licence with access to a vehicle
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Benefits
- 33 days holiday (inclusive of Bank Holidays)
- 5 flexible Bank Holidays (work them and take the leave elsewhere)
- Car & fuel allowance
- Holiday exchange (buy up to 5 days)
- Employee Assistance Programme
- Wellness Scheme
- Discounted cancer screening
- Discount Hub; Cycle to Work Scheme
- Gym membership contribution up to £30/month
- Will Writing Service
- Mobile/Tech Salary Sacrifice Scheme
- Heavily discounted Bupa Select Complete (Medical History Disregarded) for you and immediate family
- Death in Service cover at 4x salary
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