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Field IT Technician
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Role: School IT Technician
Location
Dartford, Bromley, Sussex and West London - several positions available.
Job Type
Permanent
About the Role
Are you an experienced IT professional who enjoys solving technical problems and delivering excellent customer service?
We’re looking for a School Technician to provide hands-on and remote IT support across an educational environment, helping schools keep their technology running smoothly and ensuring staff and students receive a reliable, high-quality IT service.
What You’ll Be Doing
IT Support & Customer Service
- Provide 1st line IT support across school IT systems.
- Attend scheduled and ad-hoc site visits to provide hands-on technical support.
- Investigate and resolve technical issues, taking a proactive approach to problem-solving.
- Communicate clearly with clients, keeping them updated on progress and next steps.
- Accurately record and document completed work through managed service tickets.
- Work closely with 2nd and 3rd line support teams where required.
Hardware & Software
- Diagnose, repair and maintain desktops, laptops, printers, AV equipment and peripherals.
- Install, configure and troubleshoot operating systems, including Windows, macOS and Linux.
- Support educational software, productivity applications and specialised systems.
- Deploy and re-image hardware.
- Configure printers and manage print accounts.
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Networking & IT Security
- Manage network user accounts, permissions and profiles.
- Configure and troubleshoot LAN/WAN, Wi-Fi, VPNs and networking equipment.
- Support core networking technologies including DHCP and DNS.
- Help maintain effective cybersecurity measures, including antivirus, firewalls and web/email filtering.
- Support filtering and safeguarding solutions within an educational environment.
AV & Remote Support
- Install, configure and maintain projectors, interactive/smart boards and video conferencing equipment.
- Provide remote technical support using tools such as Remote Desktop and TeamViewer.
- Escalate more complex issues to the appropriate support teams.
Documentation & IT Asset Management
- Maintain accurate technical documentation, network diagrams and user guides.
- Support schools with IT inventory and asset management.
- Make recommendations for hardware and software purchases where required.
- Follow company and client processes to ensure a consistent, high-quality service.
Projects & Additional Support
- Assist with IT projects when school support work is not scheduled.
- Work independently while also contributing effectively as part of the wider IT support team.
What We’re Looking For
Technical Experience
- Strong background in IT support; experience working within schools is desirable.
- Knowledge of Microsoft 365, Azure, Gmail/G-Suite and Google Classroom.
- Experience with:
- Windows Server
- Active Directory
- Group Policy
- Hyper-V / VMware
- Veeam
- Intune
- Good understanding of networking fundamentals, including LAN, WAN, switches, DHCP and DNS.
- Experience supporting Android and iOS mobile devices.
- Familiarity with filtering and safeguarding software used within education.
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The Person
You’ll be someone who:
- Has excellent communication and customer service skills.
- Can explain technical issues clearly to non-technical users.
- Has strong troubleshooting and problem-solving abilities.
- Can work confidently both independently and as part of a team.
- Is organised and able to prioritise multiple tasks effectively.
- Takes ownership of issues and is committed to delivering a great customer experience.
What We Offer
Annual Leave
- Start with 25 days’ annual leave, increasing by one day each year up to 28 days.
Health & Wellbeing
Your wellbeing is important to us. Benefits include:
- Private medical coverage
- Discounted health plans
- Virtual GP access
- Eye care scheme
- Employee Assistance Programme
- Support from our dedicated Wellbeing Team
Learning & Development
- Access to a user-friendly Learning Management System designed to support learning, training and personal development across the organisation.
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