Charlotte Tilbury Beauty
Field Sales Manager - UK
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Fixed Term Contract (6 months)
About Charlotte Tilbury Beauty
Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we've become one of the most talked-about beauty brands on the planet - and the magic is only growing.
Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand-in-hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
We're bold. We're disruptive. We're powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us.
About The Role
The Field Sales Manager role is responsible for leading defined area of teams to deliver market-leading retail sales and growth. They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate. The Field Sales Manager will demonstrate inspirational field team leadership and commercial acumen; consistently striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture. They will strive to exceed in all Key Performance Indicators including footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground.
As a Field Sales Manager you will:
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Drive commercial Leadership of the area
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Deliver retail sales in line with forecast commitments, achieving total retail sales across the area, delivering regional performance, and driving ongoing KPI improvement (covering new customer acquisition, ATV, and return booking)
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Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager
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Build a High Performance Team of Store Leaders
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Lead and manage the team of Managers in your region, ensuring each manager has clear objectives in line with the sprint process
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Manage efficiency between both physical and virtual store visits and the field relationship between yourself and the Field Training Manager
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Work with the Retail People Partner of the region to support you in the delivery of your people plan, which will be drafted in collaboration with the Field Training Manager.
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Lead initiatives and actively encourage action plans to address engagement needs identified from Employee Survey, building a culture of inclusion and motivation within your defined area
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Work alongside the Field Training Manager to ensure commercial and training needs are met within the region
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Develop and Execute the Retail Strategy
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Work in close collaboration with the Field Training Manager and commercial and marketing teams to develop a launch and sustain plans for every new store launch and/or product launch. In which all Charlotte Tilbury Beauty stores reach #1 ranking
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Champion the differentiation of the department store concession (INSERT DEPARTMENT STORES OF REGION), contributing to the marketing and service initiatives in both environments, based on customer and store insight
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Work closely with the Pro Artistry team to support the creation of artistry centres of excellence in our flagship stores and a high level of artistry in all
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Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region, with a particular focus on the social presence of the retail teams
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Set standards across the estate for executional excellence, supporting the development and embedding of new processes and working cross-functionally to improve brand presentation and NPD moments in store
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Work with the Retail Operations Team to ensure communication with the store teams is effective and timely and feedback fluidly where improvements can be made
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Always drive the omnichannel sales number as well as encouraging social advocacy initiatives from the teams
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Maximise productivity of stores and artists, supported by the People team, by always ensuring in every store that we have the ‘right people in the right place, at the right time' and optimal contract coverage that is right for the business
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Have good relationships with local retail partners to optimise brand presence and capitalise on incremental opportunities at store level
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Drive effective Cost Optimisation
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Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners. Additionally, managing resource planning with Retail People Partner and the retail recruitment team
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Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager
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Review and approval of commission submissions for your area
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Stay within your T&E budget and manage accordingly
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Who You Will Work With
- Reporting to the Regional Sales Managers
- Direct reports of Store Managers
About You
- Extensive experience in a field management or multi-site role with proven experience of building talent and delivering retail growth
- Passionate about developing others
- Target focussed and results driven
- Excellent numerical and analytical skills
- Effective communicator and presenter
- Comfortable working in ambiguity with ability to manage multiple priorities and adapt to change
- Self-starter and team spirited
- Must be able to travel within region across the UK and to and from London Magic Office regularly
Charlotte Tilbury is a fast-paced, dynamic and ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.
While we outline the experience and skills we believe set candidates up for success, they're a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we'd love to hear from you, whether you have more or less experience than listed.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
- We're a hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your furry friend to work with you on our allocated dog friendly days and spaces
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind-the-scenes moments.
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