circle.cloud
Field Sales Operations Coordinator
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Reports to: Sales Operations Manager Location: Southampton Job Type: Full-time
About us circle.cloud Communications are a leading UK telecommunications provider, helping businesses stay connected through modern, reliable telecoms solutions. We’re a people-first business, and that applies to our team as much as it does our customers. We believe in giving people the support, trust and tools they need to do great work and grow with us.
About the role We’re looking for a Field Sales Operations Coordinator to keep the operational side of our field sales team running smoothly. You’ll sit between Field Sales, New Business, the Diary Team, Documentation and Leasing, technical teams and Onboarding, making sure appointments are properly prepared, deals are commercially sound and nothing gets stuck between sale and installation. It’s a busy, hands-on role for someone who is highly organised, commercially aware and comfortable taking ownership of lots of moving parts.
What you'll be doing
- Prepare Base Information Packs so field reps arrive at appointments fully briefed.
- Work with the Diary Team on appointment scheduling, travel, rep allocation and any potential conflicts.
- Maintain an accurate view of the field sales pipeline, including deals in progress, on hold and moving through onboarding.
- Identify deals that have stalled and make sure the right follow-up happens quickly.
- Check deals submitted by field sales are complete, correctly structured and commercially sound before they progress.
- Coordinate amendments and re-signing with Documentation and Leasing where needed.
- Manage changes following site surveys, working between the rep, technical teams and other departments to keep deals moving.
- Support the Sales Operations Manager with deals at risk of cancellation, including speaking with customers where needed.
- Be the day-to-day operational contact for field reps, helping with documents, queries, demo notes and anything blocking progress.
- Manage practical field-team administration including hotel bookings and annual leave availability.
- Maintain accurate field sales reporting across deal volumes, cancellations, average deal value and appointment-to-installation times.
- Spot emerging issues early and escalate them to the right people.
- Identify processes that could work better and help put improvements in place.
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What we're looking for
- Experience in field sales operations, sales administration or a similar commercial support role within a B2B environment.
- Strong organisation skills and the ability to manage multiple priorities at once.
- Commercial awareness and confidence reviewing deals, spotting problems and recommending what needs to happen next.
- Clear and confident communication skills, with the ability to work across different teams and levels of the business.
- A proactive approach - you’ll be someone who gets ahead of problems rather than waiting for them to land.
- Strong attention to detail and confidence working with performance data and reporting.
- Comfortable taking ownership and improving processes when something isn’t working.
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Experience within telecoms or technology would be useful, but it isn’t essential. If you’ve developed the right skills in another B2B or commercially focused environment, we’d still like to hear from you.
If you enjoy bringing structure to a busy sales operation, solving problems and keeping things moving behind the scenes, we’d love to hear from you.
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