Amazon Web Services (AWS)
Field Sales Ops Lead, CS - Startup - SSOE - Sales Ops - EMEA
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Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
We are seeking a Startups Field Sales Operations Lead for the EMEA (Europe, the Middle East, and Africa) region. Operating in an environment of rapid scale and increasing complexity, you will partner directly with EMEA Startups Sales leadership as a strategic co-pilot, synthesizing historical performance data into forward-looking business intelligence, translating complex analyses into executive-ready recommendations that shape investment priorities and growth strategies, defining the operating model and architecting the business processes and inspection mechanisms across Sales, Solutions Architecture, and adjacent functions that enable the organization to anticipate market shifts, allocate resources with precision, and consistently outperform against its growth objectives. This role operates at the edge with local EMEA stakeholders while partnering closely with the global Startup Ops team that coordinates at scale, ensuring we maintain proximity to the business while operating with consistency and leverage.
This role will deliver measurable business outcomes through two complementary skillsets. As a Strategic Business Partner, you will serve as a trusted advisor to EMEA Startups leadership across Sales, Solutions Architecture (SA), Investor Management (IM), and Business Development. You will develop deep insights, identify growth opportunities, and deliver high-value strategic analysis that proactively drives the business forward, leveraging data, GenAI-powered intelligence, and both internal and external data sources. As an AI-Powered Process Owner, you will own critical operational processes end-to-end, building new AI agents and customizing global agents for the specific needs of the Startups business. You will drive successful AI implementation and adoption across field teams, championing agentic AI and intelligent automation to ensure the EMEA Startups team operates at the frontier of operational excellence.
The successful candidate will be a blend of strategic thinker and hands-on operator - equally comfortable rolling up their sleeves to build forecasting models, interrogate data at scale, and architect AI agents as they are distilling complex analyses into executive-ready narratives that influence investment decisions at the senior leadership level. You will bring deep analytical horsepower: fluency in working with large data sets, proficiency with the technical tooling required to manipulate them (CRM platforms, Excel, AI agents), and the intellectual curiosity to push beyond surface-level reporting into root-cause analysis and predictive insight. You will be a builder at heart who sees a manual process and instinctively designs an automated solution, who experiments with agentic AI and simulation modelling not because they are told to, but because they understand the compounding leverage these tools create. Equally critical is the ability to operate as a strategic communicator and influencer: building trust with senior stakeholders across functions, and advocating for the customer perspective in every operational decision. You will thrive in ambiguity, move with speed over perfection, iterate relentlessly, and bring the ownership mindset required to drive transformation in a high-growth, rapidly evolving environment.
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Key Job Responsibilities
- Architect and own the EMEA Startups operating model end-to-end including annual planning, headcount modelling, and goal-setting, while continuously evolving these processes through AI-powered automation to drive efficiency and precision at scale.
- Serve as a strategic co-pilot to EMEA Startups leadership delivering high-value analysis, forward-looking business intelligence that shape investment priorities, identify growth opportunities, and translate complex data into executive-ready recommendations that proactively drive the business forward.
- Own the business cadence and performance management rhythm across EMEA designing and driving rigorous weekly/monthly business reviews, forecasting, pipeline inspection, deal reviews, and revenue reconciliation.
- Build, deploy, and scale AI agents and automation solutions for Startups-specific needs, driving AI adoption across field teams and ensuring the EMEA Startups team operates at the frontier of operational excellence.
- Partner with the global SUP Ops team to design high-impact operational programs — balancing global consistency with local relevance across Geos, Areas, Motions, and Verticals, while optimizing seller, SA, and IM productivity through data-driven mechanisms, enhanced reporting, and AI-powered enablement that deliver measurable business outcomes.
About The Team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
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Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience with GenAI tools, AI agent development, or AI-powered automation platforms, and track record of driving AI adoption or digital transformation initiatives within a sales or operations environment
- Demonstrated experience in strategic analysis, translating data into actionable business recommendations, and presenting to senior leadership
Preferred Qualifications
- Experience working within a high-growth, technology company
- Experience in finance, business management and sales operations
- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization
- MBA, or experience in sales
- Strong understanding of Amazon's operational model and mechanisms
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - AWS EMEA SARL (UK Branch)
Job ID: A10429888
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