Dräger UK & Ireland
Field Service Engineer
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Who we are
Every life is unique and so are you!
At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
About the role
- Perform scheduled maintenance visits and corrective repairs, as directed, on medical devices.
- Perform warranty repairs, as directed, on medical devices.
- Perform installation and commissioning activities, as directed, on medical devices.
- Perform technical corrective actions, as directed, on medical devices.
- Complete required company documentation, such as electronic test procedures, as necessary.
- Provide feedback of the quality situation and any issues from field to the Service Management Team via regular meetings within local team.
- Work within the processes of Draeger’s quality system & work instructions.
- Track installed base accuracy and report variances to Service Support Team.
- Provide support to sales for replacement / special sales programs.
- Provide support to sales and marketing for congresses, exhibitions, demos, workshops, etc.
- Provide support to sales to develop contracts and assist in achievement of business goals.
- Maintain company assets such as laptops etc. & tools in accordance with company guidelines.
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Shared responsibilities
All employees have a responsibility:
- To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results
Reporting Relationships
- Manager - Regional Service Manager
- Size of team/environment - Size of team/environment - Close area team of 6 engineers working within a larger region of 21 multi-disciplinary engineers across the North of England.
- Opportunities to work in and with a variety of interesting industries, completing challenges and tasks to support colleagues and customers providing an expected high level of service.
Role Requirements
Education/Qualifications
HNC or equivalent in electronic/electrical engineering or related subject is essential.
Related Experience
Previous relevant experience, typically gained over a period of two years or more, is ideal.
Applicants for the position should have proven experience over a wide range of capital equipment & systems. Ideally with experience of medical or safety related devices and background.
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- Able to deliver a high level of customer care and develop long standing customer relationships.
- Ability to organise and prioritise to meet a wide range of diverse & demanding activities.
- Be reliable, honest & trustworthy and act as an ambassador for the company at all times.
- Team Orientated.
- Good communication skills.
- Assertiveness skills.
- Negotiation skills.
- IT Competent.
Skills, Special Competencies
HNC or equivalent in electronic/electrical engineering or related subject is essential.
Dräger’s Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Company car or monthly car payment allowance
- Discounted critical illness cover, dental cover and partner life assurance
- Healthcare cash plan
- Salary sacrifice car scheme
- Discounted shopping & leisure vouchers
- Cycle to Work
- Gym membership discounts – up to 25%
- Charity Giving scheme
Dräger‘s dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!
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