Requirements

• Bachelor’s or Master’s degree in engineering, physics, biology, chemistry, or a related discipline, with at least 1 year of relevant field service or industry experience; an equivalent combination of education and industry experience may also be considered.
• Experience in the next-generation sequencing (NGS) industry and familiarity with sequencing instrument setup are preferred, while strong early-career candidates and recent graduates may also be considered.
• Demonstrated ability to troubleshoot sophisticated laboratory equipment involving hardware, software, and chemistry.
• Experience supporting multiple full product life cycles or product launches is advantageous.
• Familiarity with data collection and analysis tools such as MATLAB, Python, C++, or Java is a plus.
• Experience with fluorescence microscopy is helpful.
• Basic knowledge of Linux is advantageous.
• Strong verbal and written communication skills, including the ability to produce clear technical documentation.
• Customer-focused mindset with professionalism, tact, sound judgment, and strong problem-solving abilities.
• Account management or customer relationship experience is preferred.
• Flexibility to provide customer support outside regular working hours when necessary.
• Fluent written and spoken English and Italian are required.
• Ability and willingness to travel extensively, including international and domestic travel of up to 80%.
• Ability to frequently move boxes weighing up to approximately 20 pounds.

Benefits

• Full-time, remote-based position in Italy, with preference for candidates located in Milan or Northern Italy.
• Opportunity to work in an innovative, product-driven environment focused on genomics and advanced scientific technologies.
• Significant exposure to international customers and teams across the EMEA region.
• Opportunities to develop expertise in next-generation sequencing, field engineering, laboratory instrumentation, and technical customer support.
• Base compensation determined according to factors including geographic location, qualifications, and professional experience.
• Eligibility for stock options in addition to base compensation.
• Eligibility for sales commission in addition to base compensation.
• Opportunity to contribute to meaningful technologies supporting advances in biological research and global health.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.