Avidity Science - EMEA
Field Service Engineer
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Join Our Team as a Field Service Engineer at Avidity Science!
Are you a hands-on engineer who enjoys solving technical problems, working directly with customers, and travelling to different sites? Avidity Science is looking for a Field Service Engineer to join our Service team, primarily supporting customers across the East Midlands, with regular travel throughout the UK.
This is a field-based role focused on the installation, servicing, maintenance, and repair of specialist laboratory and water treatment equipment used within healthcare, scientific research, and laboratory environments. You'll play a vital role in helping our customers maintain critical equipment that supports scientific discovery, healthcare, and innovation.
Role Location & Working Pattern
- Location: Primarily East Midlands, with regular travel across the UK
- Hours: 40 hours per week, Monday to Friday, 9:00am – 5:30pm
- Role type: Full-time, field-based
- Company vehicle: Company car provided
This role requires regular travel, occasional overnight stays, participation in an on-call rota, and flexibility to work some weekends and public holidays when required. You'll need to live within a reasonable distance of the territory and have an existing right to work in the UK.
Why Avidity Science?
- Competitive Package: Salary up to £38,500 (dependent on experience), plus bonus opportunity.
- Company Car: Fully equipped company vehicle provided for business use.
- Great Benefits: 25 days holiday (plus public holidays), pension contributions matched up to 8%, private healthcare, life assurance, enhanced family leave, and more.
- Varied and Autonomous Role: No two days are the same, with opportunities to work across a wide range of customer sites and equipment.
- Make a Difference: Support customers operating in healthcare, life sciences, research, and laboratory environments where equipment reliability is critical.
- Training & Development: Receive ongoing technical training and development to build your expertise across our products and services.
- Supportive Team Environment: Join a collaborative team focused on delivering exceptional customer service and technical excellence.
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Your Role
As a Field Service Engineer, you will:
- Carry out installation, commissioning, and upgrade work for water treatment and laboratory equipment.
- Deliver planned preventative maintenance and service visits at customer sites.
- Diagnose and repair electrical and mechanical faults.
- Respond to breakdowns and provide emergency support when required.
- Provide technical advice and recommendations to customers regarding equipment, repairs, spare parts, and service contracts.
- Complete service reports and required documentation accurately and on time.
- Maintain van stock and manage spare parts inventory effectively.
- Work closely with our Service Office team to ensure excellent customer communication and service delivery.
- Follow company health and safety policies and safe working procedures.
- Support continuous improvement by sharing technical knowledge and identifying opportunities to enhance service delivery.
- Perform other duties as assigned.
What We're Looking For
We're looking for someone who is technically capable, customer-focused, and enjoys working independently while remaining connected to a wider team.
Helpful Experience
- Experience working as a Field Service Engineer, Service Technician, Test Engineer, Maintenance Engineer, or similar technical support role.
- Experience diagnosing and repairing electrical and mechanical equipment.
- Experience installing, servicing, or maintaining laboratory, healthcare, scientific, industrial, or water treatment equipment.
- Experience working directly with customers in a field-based environment.
- Knowledge of PLC controls, service management software, or CRM systems would be advantageous.
- Experience within healthcare, scientific, laboratory, or life sciences sectors would be beneficial but is not essential.
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What Matters Most
- Strong fault-finding and problem-solving skills.
- Good working knowledge of electrical and mechanical systems.
- Excellent customer service and communication skills.
- Strong organisational skills and the ability to manage a varied workload independently.
- A proactive and solutions-focused approach.
- High attention to detail and commitment to quality.
- Ability to work collaboratively with colleagues across different teams.
- Professionalism, accountability, and a positive attitude.
- Willingness to travel regularly, stay overnight when required, and participate in weekend and out-of-hours support.
Qualifications
- NVQ Level 3 or higher in Mechanical, Electrical, Chemical Engineering, or a related discipline desirable, or equivalent practical experience.
- Full UK Driving Licence.
Working Conditions
This is a field-based role supporting customers primarily across the East Midlands, with regular travel throughout the UK. The role includes driving between customer locations, carrying equipment and spare parts, and working within laboratory, healthcare, industrial, and scientific environments. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions of the role.
Interview Process
- Initial screening with Hiring Manager
- In Person Interview with Field Service Manager and relevant business stakeholder/s
- Final stage discussion if required
Ready to Join Us?
If you enjoy solving technical challenges, building strong customer relationships, and working in a role where every day is different, we'd love to hear from you. Apply now to join Avidity Science as a Field Service Engineer and help support some of the world's leading healthcare, research, and scientific organisations.
Inclusive Hiring Statement
Avidity Science is committed to creating an inclusive workplace. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments throughout the recruitment process.
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