franke
Field Service Engineer - Edinburgh
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Field Service Engineer - Edinburgh
About Franke
At Franke Coffee Systems, we believe every great coffee starts with great people.
We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.
As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.
About the Job
We're looking for a Service Engineer based in Edinburgh. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required.
You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.
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Key Responsibilities
- Ensure agreed Franke UK Technical Standards and Processes are adhered to
- Be on call for weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
- Highlight technical skills gaps
- Highlight customer skills gaps
- Manage stock levels
- Handle customer relations at a site level
- Keep up to date with all company admin and training courses
- Report issues where Account Support is required due to ongoing customer issues
Requirements
- Ability to demonstrate an understanding and experience in the remit of the Field Engineer role
- Minimum 2 years of experience working in the coffee machine or vending industry
- Competent using phones and laptops
- Excellent communications skills
- Personal integrity
- Skilled in analysing and prioritising
- Understanding when to inform and escalate issues
- Willingness to take on any other ad hoc duties that arise within the role
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What We Offer
- Opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Be part of a company committed to excellence and innovation
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
For more information, see: www.franke.com
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