JMTechnical
Field Service Engineer
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Field Service Engineer
The Field Service Engineer will play a critical role in supporting JMTechnical’s advanced engineering and manufacturing operations across aviation security systems, food processing machinery, and industrial automation.
This role combines hands-on technical service delivery with proactive client engagement, ensuring JMTechnical equipment operates safely, reliably, and efficiently in the field. You will work directly with customers, provide on-site and remote support, and act as a key link between clients and JMTechnical’s internal engineering and manufacturing teams.
The position requires strong technical competence, clear communication skills, and a professional, client-focused mindset.
Key Responsibilities
- Provide on-site service, fault diagnosis, and repair of JMTechnical equipment
- Carry out preventative maintenance, inspections, and system health checks
- Diagnose electrical, mechanical, and control system faults in the field
- Support installation, commissioning, and system upgrades
- Liaise directly with customers, site teams, and stakeholders in a professional manner
- Deliver basic operator and maintenance training to clients where required
- Accurately record service activity using our online service portal
- Feed back field issues and improvement suggestions to internal engineering teams
- Support remote troubleshooting and technical assistance as required
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Must Haves
- Strong hands-on engineering background (electrical, mechanical, or multi-skilled)
- Experience servicing or maintaining industrial machinery or automated systems
- Ability to diagnose and resolve faults under real-world site conditions
- Confident, professional communication skills with customers
- Willingness to travel and work on customer sites
- Ability to work independently and manage service visits effectively
- Strong focus on safety, quality, and reliability
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Nice to Haves
- Experience in aviation security equipment, food processing machinery, or automation
- PLC or automation exposure (fault-finding, I/O, basic diagnostics)
- Experience with control panels, sensors, motors, and actuators
- Background in regulated or safety-critical environments
- Familiarity with digital service tools, portals, or mobile reporting systems
- Electrical qualifications or mechanical certifications
Minimum Qualifications
OR
Relevant apprenticeship, NVQ Level 3, HNC, or equivalent experience in:
- Electrical Engineering
- Mechanical Engineering
- Mechatronics
- Maintenance / Automation Engineering
Proven industry experience demonstrating equivalent capability
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