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Role overview

The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes.

Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.

Key tasks

• Maintain and repair equipment as and when directed by the Operations Support team
• Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself
• Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business
• Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy
• Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required
• Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency
• Maintain technical and system updates and releases as required
• Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job
• Support growth generation by submitting lead opportunities

Service Delivery

• Demonstrate an understanding of what service delivery excellence is for your role
• Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
• Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Health & Safety

Ensuring you deliver your role within the Compliance framework set.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to under-take such tasks as may reasonably be expected within the scope of the position.

Criteria

Essential (attributes required for candidate to be considered)

• Skilled in repairing and servicing catering and laundry
• Basic knowledge of electrical, plumbing and mechanical work
• Proficient level of computer skills
• Good knowledge of the English language, both written and verbal

Desirable (attributes can be trained or developed)

• Skilled in repairing and servicing catering and laundry equipment

Knowledge and Skills (what you know and what you can do)

• Skilled in repairing and servicing catering and laundry equipment

Experience (what you have done)

• Experience diagnosing and repairing white goods equipment
• Experience of working in a customer-facing role

Personal qualities (the way you think and act)

• Experience of managing challenging situations in a customer-facing role
• Experience of identifying selling opportunities in order to generate sales leads
• Aptitude for practical work
• Good attention to detail
• Talent for solving problems
• Good communication and customer service skills
• Resourceful, with the ability to work independently
• Good time management skills

Qualifications

• Gas Safe accreditation
• Hold a 17th Edition accreditation

We will need you to have a full UK driving licence as the role involves field based travel.