Omega
Field Service Engineer - North
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Role: Field Service Engineer
Location: North
Salary: £43,000 - £50,000 + overtime + company vehicle
Position Description
Based from home and working throughout the North of England, the Field Service Engineer (Mechatronic) is responsible for providing on-site and remote support for the range of company products on which they have been trained.
Responsibilities
- Responsible for installing, investigating, and repairing machine faults of both electrical and mechanical nature assigned by the CSC (Customer Support Centre)
- Plan and prepare the correct parts/equipment and resources needed for repairs assigned to you in a timely manner.
- Ensure clear communication of escalations/problems/concerns or delays to the CSC/Supervisor/Customer and follow up with a report if required.
- Assist customers and internal staff with the identification of spare parts.
- Customer-facing – clear communication to customer both verbal and written – take ownership of faults/calls assigned to you.
- Demonstrate flexibility with start and finish times and cross-skilling.
- Provide helpdesk/telephone/remote support when required.
- Observe Health and Safety & Working Time Regulations. Follow and adhere to the Company handbook and company policy and procedures.
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Skills
- A wide range of electrical, mechanical, and computer-based engineering skills.
- Experience of working on commercial equipment within a production environment alone and as part of a team is required.
- Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPIs.
- Good communication, IT, and customer liaison skills are essential to this role.
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For further details, please contact Nick Sollis – 01453 829767 or email your cv to nick.sollis@omegaresource.co.uk
Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing sectors.
We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors, and Laboratory Technicians to name but a few.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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