SMT GB
Field Service Engineer - Road Equipment
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Field Service Engineer - Road Equipment
We're looking for an experienced Field Service Engineer - Road Equipment to join our growing Customer Support team. Covering a large territory across the South of England, you'll be responsible for servicing, maintaining and repairing Dynapac road construction equipment at customer sites, ensuring maximum machine uptime and delivering an exceptional customer experience.
This role offers the opportunity to work independently while being supported by a wider team of technical experts, Customer Support Representatives and managers. You'll combine strong technical expertise with a customer-focused and commercially aware approach, helping customers maximise the performance of their equipment.
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What You'll Be Doing
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- Service, maintain and repair Dynapac road construction equipment to OEM standards.
- Diagnose and rectify mechanical, hydraulic and electrical faults.
- Carry out planned maintenance, inspections and breakdown repairs.
- Identify opportunities for additional service, parts and aftermarket sales.
- Work closely with Customer Support Representatives and internal teams to deliver excellent customer outcomes.
- Install software updates, machine enhancements and technical modifications.
- Complete electronic job cards, service reports, timesheets and associated documentation accurately and in real time.
- Order and manage parts in line with company processes.
- Participate in call-out and breakdown support rotas when required.
- Ensure all work is carried out safely and in accordance with company policies and procedures.
- Build and maintain strong relationships with customers across your territory.
- Attend technical training and development activities to maintain and enhance knowledge and skills.
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