Service Technician

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Technician to join our Technical department and provide high quality service to all customers and actively contributing to the overall improvements to the business by servicing and maintaining equipment to a high standard.

As a Service Engineer, your goal is to limit the volume of equipment failure through correct service and maintenance. Your ultimate goal is for the business to receive zero client complaints regarding technical reliability for machines deemed to be within your area of responsibility.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK, we deliver a national service, relied on and trusted by approximately 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities, and hospitals, and everywhere in between.

Responsibilities

• Diagnose and repair faults on a complete range of traditional and bean-to-cup machines.
• Ensure that, whenever possible, all work is completed on the first visit, making every effort to prevent further breakdowns. If a return visit is necessary to complete any work, it must be carried out at the soonest opportunity.
• Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
• Ensure that you always have job access to the technical manuals/documentation relevant to the equipment you are servicing/maintaining.
• Attend various training courses to assist you in maintaining the highest standard of workmanship.
• Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedures, such as entry/exit from premises, and Health & Safety Policies where appropriate.
• Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction.
• Maintain your company vehicle in a roadworthy condition in accordance with company procedures. Ensure that your vehicle is kept clean and tidy both inside and out.
• Ability to form and maintain a close working relationship with colleagues and clients with a view to providing the best possible service to our clients.
• Willing and able to work on your own initiative.
• A full UK driving license with at least 12 months driving experience and no more than 6 points is essential.
• Be customer-focused with a smart and professional appearance.
• Must have strong electrical knowledge/experience – demonstrated through practical work experience or an electrical qualification.
• Have a technical background with strong fault-finding and diagnosis skills.
• Be aware of how to work safely on electrical equipment.
• Applicants must have the Right to Work in the UK permanently. Please apply for consideration – we look forward to reviewing your CV.