InPost UK
Field Service Engineer (Stoke-on-Trent)
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Field Service Engineer (Stoke) - Network Health Team
Our Mission
To revolutionize the delivery landscape and become the UK’s leading out-of-home business. With a rapidly expanding network of smart lockers, partnerships with major retailers, and the introduction of our innovative Send service, we aim to provide unparalleled freedom to anyone with a parcel.
About InPost UK
At InPost UK, we are assembling an exceptional team of experts in e-commerce, technology, scale-up growth, sustainability, logistics, and supply chain. We are passionate, ambitious, and dedicated to collaborating, innovating, and supporting each other. Our mission is to redefine parcel movement and eCommerce logistics.
About the Role
A hands-on field-based position to repair parcel lockers on client sites. Key tasks include:
- Break-fix, maintenance, software configuration, quality control, and technical support and training for employees and subcontractors.
- Development of new solutions and maintenance of technical documentation.
What You’ll Be Doing
- Diagnose and repair faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
- Maintenance and modernization of parcel locker machines, including hardware and software upgrades to enhance reliability and efficiency.
- Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
- Processing and reporting on assigned repairs using communication channels within the organization.
- Managing tools and components for parcel locker machines.
- Handling systems for managing personnel-related matters.
- Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines.
- Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
- Participating in the development of solutions for new types of parcel locker machines.
- Preparing and updating technical manuals and documentation.
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Location
This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the (South East London) area to focus on this patch area.
What We Need from You
- Experience in a Field service technical engineering role on electrical/mechanical equipment.
- Proficiency in the use of hand tools and diagnostic tools (multi-meter).
- Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
- Strong analytical and troubleshooting skills for resolving complex technical issues.
- Excellent verbal and written communication skills, with the ability to provide technical training.
- Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
- High accuracy in quality control and documentation updates.
- Experience working with diverse teams, including international subcontractors and internal staff.
- Flexibility to travel for service and training activities both in the UK and occasionally internationally.
- Familiarity with parcel locker or similar systems, electromechanical devices, and organizational IT tools.
- Effective time management and the ability to handle tools and components responsibly.
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Rewards
- Enhanced Annual Leave: 26 Days Plus the Option to Buy Additional Days per year.
- AXA Health Care: Stay healthy and happy with our top-notch health coverage.
- Enhanced Parental Leave: We support you during those precious family moments.
- Rail Loan: Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest-free repayment over the year.
- Volunteering Days: Take a paid day to make a difference in your community.
The InPost Process
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.
Diversity and Inclusion
At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
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