Getinge
Field Service Engineer - Surgical Workflows
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With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
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Field Service Engineer - Surgical Workflows
Territory Covered: Oxford area base to cover South West and Midlands
Job Purpose:
To effectively carry out routine service, testing, and repair on a range of Getinge products, establish and maintain good customer relations by demonstrating a professional approach to work.
Key duties and responsibilities:
- To cultivate a positive rapport with the customer, demonstrating first-class interpersonal skills in a courteous and professional manner at all times.
- To carry out mechanical servicing of equipment.
- To carry out routine testing of Getinge equipment to the relevant standards as stated in terms and conditions of the client’s contract.
- To carry out electrical/mechanical fault finding of equipment.
- To carry out calibration of equipment, where necessary.
- To maintain adequate stock levels of spare parts, completing stock checks when required.
- To produce quality documentation for submission to the customer.
- To maintain regular communication with the internal Service Department.
- To ensure the company equipment is being used and looked after correctly and that it is kept in a safe condition. To report all faulty equipment or equipment out of calibration.
- To ensure that correct returns and non-conformance report procedures are followed.
- To organize and prioritize a continuously changing workload, ensuring that all customers’ calls and enquiries are replied to.
- To ensure safe and tidy working including use of protective footwear, workwear, and PPE where required for local site working rules.
- To problem solve, combining initiative with a practical and logical approach to all aspects of the position.
- To provide sales leads to Service/Sales Manager.
- To produce reports using company-used software.
- To submit accurately completed expense claim forms, with supportive documentation, on time.
- To maintain telephone contact with the office on a regular basis and with line manager.
- To assist the team members as and when required/requested.
- To undertake any other duties as and when required.
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Quality System Duties and Responsibilities:
- To observe the company rules for employees.
- To read and comply with current relevant legislative documentation.
- To observe the company policy on Health & Safety at Work.
- To observe the company policy and procedures on Quality Management Systems.
- To co-operate readily, politely, and amicably with other company personnel.
Qualifications:
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- Minimum City & Guilds Levels 1 & 2 or an equivalent qualification in electrical and/or mechanical engineering.
- Experience as Field Service Engineer desirable, ideally within a medical industry.
- Good knowledge of computer hardware and software.
- Good knowledge of Mechanics, Electrics, Electronics, and Hydraulics is desirable.
Knowledge/experience
- Previous knowledge and experience of service/testing medical devices to the appropriate standards.
- Previous experience in a maintenance/service engineer environment preferably within the medical industry.
- Position ideally suited to Ex-forces engineers.
Personal qualities:
- Self-motivated.
- Flexible and able to adapt under pressure in a dynamic and changing environment.
- Genuine interest in people and be able to deal with customers in a friendly manner.
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
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