Dennis Eagle
Field Service Engineer Surrey Area
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Field Service Engineer – Surrey/Croydon
About the Role
Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We’re looking for a proactive, customer-focused Field Service Engineer to join our Aftermarket team!
This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. Your role will ensure our vehicles are safe, compliant, and operating at peak performance.
Location & Hours
- Primary Area: Surrey (allocated to Croydon Service Centre)
- Hours: 45 hours per week, typically 08:00–17:30 (Monday–Friday)
Salary
Up to £53,445.60 DOE (depending on experience)
What You’ll Be Doing
- Diagnose and repair faults on vehicle chassis and mounted equipment
- Carry out servicing and maintenance to a high standard
- Prepare vehicles for MOT inspections, ensuring compliance with Department of Transport specifications
- Use diagnostic software and tools to identify and resolve issues
- Log all work using PDA software and maintain accurate service records
- Travel across the UK to customer sites (sometimes at short notice)
- Maintain a clean and safe working environment
- Communicate clearly with customers to provide excellent service
- Support health and safety practices and complete risk assessments
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Ideal Candidate
- Qualification: NVQ Level 3 (or equivalent) in Heavy Vehicle Service & Maintenance
- Experience: Previous experience in Field Service, HGV Mechanic, or similar workshop roles
- Technical Skills:
- Strong diagnostic and fault-finding abilities
- Knowledge of vehicle technology systems and compliance standards
- Personal Attributes:
- Comfortable working independently and managing your workload
- Excellent communication and customer service skills
- Flexibility with hours and willingness to travel
- Bonus Qualifications/Experience:
- Electric vehicle (EV) experience
- IRTEC qualification or HGV Class 2 licence
(If you don’t meet every requirement, don’t let that stop you—we value potential and support growth!)
Why Join Dennis Eagle?
Work-Life Balance
- 25 days holiday + Bank Holidays (pro rata for 4-day weeks)
- Full-day time off (no checked days to leave you overdrawn)
Career & Wellbeing
- Comprehensive training (mandatory equipment training, Management Development Programme, apprenticeships)
- Occupational Health Support and Health Surveillance
- Independent Free Mortgage Advice
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Employee Benefits
- Enhanced Pension Scheme (company contributes 5% of salary + 5x basic Death in Service)
- GP Anytime: 24/7 online GP access, unlimited consultations, fast prescriptions
- My Benefits Platform: Discounts on high-street retailers, health/wellness, entertainment, and home/DIY products
- Employee Assistance Programme: 24/7 helpline for life challenges (stress, housing, relationships, childcare, etc.)
- Health Shield Medical Cash Plan (cashback for medical expenses)
- Cycle to Work Scheme
- Care Concierge: Expert guidance for care system needs
Inclusion & Diversity
We are an equal opportunities employer and a disability confident organisation, committed to: ✔ Interviewing all disabled applicants meeting the minimum criteria ✔ Supporting accessibility in discussion ✔ Valuing diversity and celebrating inclusion
Next Steps
This role could be filled quickly—apply now before it disappears!
Important: The employer is not a sponsoring organisation, so you must have (or be eligible for) the right to work in the UK.
(For privacy details, see our [Job Applicant Privacy Notice] (#).)
Ready to take your engineering career on the road? We’d love to hear from you!
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