Desoutter Tools
Field Service Engineer - Tooling & Automation
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About The Role
We’re looking for a hands-on Field Service Engineer to support our customers across the UK, with a primary base near our customer centre in the Cheshire area. This is a varied role combining skilled on-site support, software setup and support, tooling repair, preventative maintenance, installation and customer-facing technical expertise. You’ll work across a wide range of assembly tooling, including pneumatic and electric tools, while also supporting bespoke projects and continuous improvement activities.
If you enjoy problem-solving, working independently, and being the technical expert customers rely on, this role will suit you. Whether you're an experienced engineer or looking to take the next step in your engineering career, you'll receive the training and support needed to develop your technical skills and build specialist knowledge.
Through your work, you’ll help customers secure the uptime and performance they rely on to run their operations with confidence.
What Your Day Could Look Like
No two days are the same. You could be:
- Diagnosing a tooling fault on a production line
- Carrying out preventative maintenance
- Configuring process-control software
- Installing new equipment
- Calibrating torque tooling
- Supporting a customer project
- Delivering technical training
Key Responsibilities
- Provide day-to-day technical support at our customers' sites across the UK.
- Perform installation, servicing, and repair of assembly tooling (pneumatic, DC, and related systems) whilst ensuring safety compliance and documenting activities.
- Carry out preventative maintenance and calibration activities.
- Installation, set-up and modification of process control software and related tooling software.
- Support bespoke assembly projects and customer rework requests.
- Deliver product training and technical guidance to customers when required.
- Work closely with internal teams and Area Sales Managers to resolve application challenges.
- Promote company products, services, and solutions through strong customer relationships.
- Maintain awareness of competitor products and industry developments.
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Essential
What we're looking for:
- Practical mechanical and/or electrical engineering aptitude, with an ability to diagnose faults using a logical and methodical approach.
- Comfortable using computers and technical software, with the ability and willingness to learn new software systems.
- Experience with industrial tooling, automation or manufacturing equipment is essential. Experience with our specific tooling and systems will be developed through training and ongoing technical development.
- Logical approach to fault finding.
- Ability to work independently and manage your own workload.
- Good communication skills, including customer interaction and presentations.
- Full UK driving licence and willingness to travel extensively across the UK.
Desirable
- ONC/HNC, apprenticeship, NVQ, City & Guilds or equivalent engineering qualification – desirable but not essential.
- Experience with specific assembly tooling such as clutch, transducer or pulse tools.
- Knowledge of torque tooling systems and applications.
- Experience with industrial/process-control software.
Training & Development
Full training will be provided on our tooling, software and systems. The role provides an opportunity to develop skills across mechanical engineering, electrical systems, industrial automation, torque control and customer applications.
For candidates early in their career, this is an opportunity to develop into a highly skilled Field Service Engineer with increasing responsibility for customer projects and technical support.
What Success Looks Like
Within your first 6–12 months, you will be developing the technical knowledge and confidence to independently diagnose tooling and process issues, support customers on-site and complete routine service, repair and calibration activities.
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As your experience develops, you will take greater responsibility for customer projects, software configuration and technical problem solving.
Personal Attributes
- Self-motivated and proactive.
- Customer-focused with a professional approach.
- Strong team player with good interpersonal skills.
- Flexible and adaptable to changing workloads and travel requirements.
- Positive attitude with a willingness to learn and develop.
Additional Requirements
- Willingness to travel across the UK, including overnight stays when required.
- Flexibility to work occasional weekends based on business needs.
Why join us
- Work with advanced industrial tooling and automation technology.
- Gain experience across mechanical, electrical and software engineering.
- Work directly with major manufacturing customers.
- Full technical training and ongoing development.
- Build specialist knowledge in torque and assembly technology.
- Varied UK-based role – no two customer challenges are the same.
Desoutter Industrial Tools
Founded in 1914 Desoutter Industrial Tools is a global leader in electric assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. Desoutter offers a comprehensive range of Solutions (tools, service and projects) to meet the specific demands of local and global customers in over 170 countries. The company designs, develops and delivers innovative quality industrial tool solutions, including air and electric Screwdrivers, Advanced Assembly Tools, Advanced Drilling Units and Torque Measureme
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