About UVeye

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

Role: Field Service Engineer

We’re looking for a Field Service Engineer to join our growing UK Operations Team, supporting customer sites across the UK and Europe. In this hands-on, high-impact role, you’ll lead on-site installations, direct third-party contractors as the Lead FSE, troubleshoot and maintain our systems, and serve as a key technical point of contact for our customers. You’ll play a critical role in delivering a safe, high-quality installation and service experience while representing UVeye professionally in the field. This role requires strong technical judgement, a customer service mindset, excellent communication skills, and the ability to adapt quickly and solve problems in a fast-paced, constantly evolving environment.

A Day in the Life

• Own the on-site execution of new UVeye system installations from site readiness and installation through testing, commissioning, and customer handoff
• Act as the Lead FSE on assigned installations, coordinating and directing third-party contractors and ensuring work is completed safely, accurately, on schedule, and to UVeye standards
• Serve as UVeye’s primary on-site technical point of contact, building strong relationships with customers, communicating progress and issues, managing expectations, and ensuring a professional customer experience
• Assess site readiness before and during installation, review site layouts and technical requirements, and identify infrastructure, electrical, networking, civil works, or other conditions that could impact successful deployment
• Install, configure, test, and validate UVeye hardware and supporting systems to ensure equipment is fully operational and ready for customer use
• Troubleshoot hardware, software, networking, electrical, and mechanical issues in real time, taking ownership of issues through resolution or coordinating the appropriate internal resources when escalation is required
• Perform preventative, corrective, and emergency maintenance across existing customer sites, diagnosing system issues and restoring equipment to normal operation as efficiently as possible
• Maintain responsibility for safety while leading work on site, including identifying hazards, following site-specific requirements, ensuring appropriate PPE is used, and addressing or escalating unsafe conditions
• Partner closely with Operations, Support, Engineering, Customer Success, and other internal teams to communicate field conditions, resolve technical issues, and support successful customer deployments
• Complete accurate and timely installation, commissioning, maintenance, and service documentation, including work performed, technical findings, outstanding issues, and required follow-up
• Identify recurring technical or operational issues observed in the field and provide feedback to internal teams to help improve installation processes, system reliability, and the overall customer experience