ESAB
Field Service Engineer
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Job Description:
Field Service Engineer
🌎 At ESAB, innovation has been driving our business for more than 100 years. Today, we continue to develop advanced welding and cutting solutions that help shape the future of manufacturing worldwide.
đź“Ť North England
The Field Service Engineer plays a critical role in supporting several key areas of our business. Installing and repairing our product fleet is an important part of the role, but it is far from our only expectation. Building relationships with key customers—so you become a trusted adviser—and leveraging that position is one of the most profitable opportunities in our welding automation business. We view the AM Field Service function as a key technical and commercial asset, working in close cooperation with our Sales teams.
Duties & Responsibilities:
Safety Responsibilities:
- Follow all safety protocols during daily operations.
- Actively promote a strong safety culture and drive safety improvement initiatives.
Key Technical Responsibilities:
- Respect ESAB’s protocols and procedures always.
- Maintain consistent availability and responsiveness to management and customer communications, including timely participation in scheduled meetings, trainings, and service coordination calls.
- Take ownership of proactive planning and maintain a full schedule of service activities in coordination with the Field Service Manager and customers.
- Proactively communicate work status, technical issues, and travel plans to the Field Service Manager.
- Perform installations and commissioning at customer sites. Ensure acceptance tests and documentation are signed at the end of commissioning and report all non-conformities.
- Diagnose and repair malfunctioning equipment: apply knowledge of electronic device operation to identify root causes and repair equipment at customer sites or other designated locations.
- Perform preventive, corrective, and predictive maintenance, as well as safety checks and verification tests.
- Provide operator training.
- Write technical reports describing malfunctions and deviations from design specifications.
- Maintain effective communication with internal support teams and customer teams (programmers, engineers, technicians, and production personnel) to resolve issues, including coordination with operators and maintenance personnel.
- Coordinate and manage travel logistics and technical needs (tools, paperwork, travel expenses, etc.) to meet customer requirements efficiently and on time.
- Participate in continuous improvement initiatives to increase effectiveness and efficiency and improve customer experience in Aftermarket.
- Other duties as assigned.
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Requirements:
Education and Experience:
- Education: Mechanical maintenance, electrical or electronic engineering, and welding skills.
- Experience: 5+ years in technical services for industrial engineered equipment.
Key communication skills and responsibilities:
- Languages: English (B2—Upper Intermediate) and the local language.
- Excellent written and verbal communication skills.
- Comfortable with identifying sales opportunities, generating leads, and collaborating with the Sales team to support growth.
- Proactive in seeking and acting on customer feedback.
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Other skills:
- Intermediate IT skills (MS Office applications and service management software).
- Valid driving license.
- Ability to regularly lift and/or move up to 23 Kg.
- Ability to work independently with minimal supervision while maintaining continuous communication with remote management and customers.
- Embrace new digital technologies to advance and improve service delivery.
- Ensure digital service reporting and weekly reports are completed.
- Take ownership of your own development and training, proactively identifying and requesting any training needs.
Mobility & Travel requirements:
- Available to travel 100% of work time within the sub-region or internationally -in or outside Europe- as required by the business.
- Willingness to occasionally work outside normal working hours to meet customer service and operational requirements.
What we can offer:
- Company Car Benefit: A company-provided vehicle as part of the benefits package.
- Additional Benefits: Annual performance bonus, service-based financial bonuses.
- Continuous Performance Feedback: Grow through regular, structured performance discussions.
- Supportive Environment: Thrive in a collaborative culture that values your contribution.
- Career Opportunities: Grow and develop your career in alignment with your aspirations.
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