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Rapinno Tech Solutions GmbH

Field Service IT Support Engineer

Derby
£25k – £30k/yr
Posted about 18 hours ago
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Job Title: Field Service IT Support Engineer

Location: Derby, UK
Working Pattern: 5 days onsite – mandatory
Working Hours: 8:00 AM – 4:00 PM
Eligibility: UK Citizens only
Availability: Immediate joiners preferred

Job Summary:

We are looking for an experienced Field Service / Deskside IT Support Engineer to provide hands-on onsite IT support in Derby. The role will involve supporting end users, troubleshooting hardware and software issues, managing incidents through ServiceNow, and ensuring timely resolution of Level 1/2 technical issues.

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Key Responsibilities:

  • Provide onsite desktop, laptop, printer, and peripheral support.
  • Troubleshoot Windows, O365, hardware, software, and connectivity issues.
  • Install and configure laptops, workstations, printers, and other IT equipment.
  • Support Windows deployments, upgrades, and software installation using SCCM/Software Center.
  • Troubleshoot DNS, DHCP, TCP/IP, VPN, and basic network issues.
  • Manage Active Directory, Group Policy, user access, and folder permissions.
  • Support Intune, AirWatch/MDM, and mobile device administration.
  • Manage incidents and service requests through ServiceNow.
  • Perform hardware break-fix, device refresh, IMAC, and asset lifecycle activities.
  • Support conference room equipment and IP phones.
  • Coordinate with vendors and Level 3 teams for escalated issues.
  • Maintain knowledge articles, resolutions, and workarounds.
  • Ensure compliance with IT security and operational procedures.

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Location

Derby, England, United Kingdom

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