Universal Business Team
Field Service Manager
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Salary: £50-60,000 Basic (DOE)
Hours: Mon-Fri - 8am - 4.30pm
Based in Worcester with occasional travel to sites.
Car / Allowance
Company Bonus
We’re looking for a hands-on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.
You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.
What You’ll Do
- Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
- Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
- Manage technical escalations, resolving complex issues quickly and professionally
- Oversee installation projects nationwide, ensuring deadlines and installation targets are met
- Allocate workloads and prioritise jobs to maximise responsiveness and uptime
- Identify trends, recurring issues and opportunities for continuous improvement
- Work closely with customers and internal stakeholders to deliver a best-in-class service
- Deliver training and upskilling across the team
- Track performance metrics and use data to improve service delivery
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Requirements
- Proven experience in field service engineering, with demonstrable leadership experience
- Commercially aware, customer-focused and solutions-driven
- Confident managing escalations and high-pressure situations
- Strong organisational, communication and problem-solving skills
- Experience with service systems (CRM/ERP) and performance reporting
- Engineering degree or equivalent (Electrical/Mechanical preferred)
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Why Join
- High-impact leadership role with real ownership
- Opportunity to shape and improve service operations
- Work in a fast-paced, customer-focused environment
Salary: £50-60,000 Basic (DOE)
Based in Worcester with occasional travel to sites.
Car / Allowance
Company Bonuses
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