Schneider Electric
Field Service Manager
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Field Service Manager
Location
United Kingdom
About the Role
We are looking for a Field Service Manager to lead a team of experienced Field Service Engineers and drive operational performance across the region.
You will take responsibility for the day-to-day performance, development, and engagement of your team, ensuring our engineers are deployed effectively, work safely, and consistently deliver a high-quality service to our customers.
Working closely with the Field Service Operations Manager and wider service delivery teams, you will focus on people leadership, customer satisfaction, operational efficiency, and profitable growth.
Key Responsibilities
- Lead, coach, and develop a team of experienced Field Service Engineers, creating a high-performing and engaged team.
- Support the Field Service Operations Manager in building strong relationships with key customers.
- Monitor customer satisfaction feedback and identify opportunities to improve service quality and team performance.
- Monitor operational KPIs and take action to improve performance, productivity, and efficiency.
- Work closely with service delivery teams to ensure engineers are effectively deployed and customer commitments are met.
- Maintain visibility of the skills and capabilities within your team, identifying development and training requirements.
- Support career development and succession planning across the engineering team.
- Lead the adoption of field service processes, systems, and continuous improvement initiatives.
- Manage team variable costs and support the delivery of profitable service operations.
- Ensure health and safety remains the team's highest priority, driving adherence to company HSE policies, safe working practices, and site requirements.
- Carry out HSE audits at customer sites and support the team with safety briefings, risk assessments, and reporting.
- Coordinate out-of-hours engineering coverage across the region and provide management support when required.
- Act as the first point of management escalation for operational and technical issues encountered by the engineering team.
- Work with delivery teams to identify and manage variations between planned and actual engineering hours.
- Encourage the team to identify additional customer needs and service opportunities, supporting lead generation and sales growth.
- Work with approved subcontractors where required to address skills gaps or provide additional engineering capacity.
Requirements
- Previous experience within a field service, engineering service, or similar customer-facing technical environment, combined with proven experience leading and developing people.
- Proven experience managing or leading a team within a field service, engineering, or technical service environment.
- A relevant engineering or electrical qualification, or equivalent industry experience.
- Strong people-management, coaching, and development skills.
- Experience managing operational performance and working with KPIs.
- A strong customer focus and experience building productive customer relationships.
- Good analytical and problem-solving skills.
- Confidence communicating with and influencing stakeholders at different levels.
- The ability to manage competing priorities within a busy operational environment.
- Strong written and verbal English.
- A full driving license.
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Benefits
- Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal, and much more.
About Schneider Electric
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.
Apply Now
Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
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Total Rewards
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this UK based position, the expected pay range is GBP 83,200 - GBP 124,800 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.
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Impact Makers
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
Company Overview
- €40 billion global revenue
- +9% organic growth
- 150,000+ employees in 100+ countries
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
Equal Opportunity Employer
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Trust Charter
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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